Patient Access Scheduling Representative - Remote - McLaren Careers

Position Summary: Under the direction of the Patient Access leadership team, Schedules, registers, initiates pre-authorization and referrals process, confirms and maintains patient diagnostic appointments, surgeries and/or medical procedures for McLaren Health. Essential Functions and Responsibilities as Assigned - Obtains required patient demographic and insurance information for McLaren Health, governmental requirements, billing and third-party payer needs. - Provides courteous and efficient services to customers and accurately documents/verifies patient pre-registration information in a professional and timely manner.Collects, documents, scans all required demographic and financial information. - Provides physician and/or diagnostic appointment scheduling. - Maintains knowledge of insurance and authorization requirements. Performs real-time insurance verification and interprets responses. Informs patient of insurance requirements for services provided such as authorizations/pre-certifications and referrals. - Estimates and collects copays, deductibles, and other patient financial obligations. - Handles inbound and outbound calls with the goal of growing business, customer satisfaction, and customer retention, providing ease of access to McLaren Health services. - Maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy. - Performs all other duties as assigned. Qualifications: Required: - High school diploma or equivalent - 1-year experience in a customer service role or health care industry. Preferred: - 2-years previous experience with third party medical insurance, HMO and managed care includingexperience with CPT and ICD-10 coding and medical terminology Equal Opportunity Employer of Minorities/Females/Disabled/Veterans