Join Walgreens as a Part Time Remote Data Entry Specialist - Customer Service Representative
Walgreens, one of the largest drug store chains in the United States, is seeking a highly skilled and detail-oriented Part Time Remote Data Entry Specialist to join their team as a Customer Service Representative. As a key member of the customer service team, you will play a critical role in ensuring the accuracy and efficiency of patient data entry, resolving third-party rejects, and providing exceptional customer service to patients and healthcare professionals.
About the Role
As a Part Time Remote Data Entry Specialist - Customer Service Representative at Walgreens, you will be responsible for performing data entry tasks, handling patient medication requests, and resolving third-party rejects. You will work closely with pharmacists, patients, and healthcare professionals to ensure seamless communication and resolve any issues that may arise. This is a fantastic opportunity to work with a well-established company, gain valuable experience in the pharmaceutical industry, and develop your skills in a remote work environment.
Key Responsibilities
- Data Entry: Utilize Walgreens' prescription data entry techniques and guidelines to process new patient enrollment by entering data into the appropriate system.
- Patient Medication Requests: Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
- Third-Party Rejects: Resolve third-party rejects by researching, gathering data, making corrections, and resubmitting for processing according to individual plan requirements.
- Customer Service: Handle correspondence to patients (inbound calls, chats, emails) and make outbound calls to prescribers and patients on a case-by-case basis.
- Supporting Pharmacists: Provide support to pharmacists, both those in the office and those at different locations, and identify and communicate issues to senior-level staff as appropriate.
Essential Qualifications
- Bachelor's Degree: A bachelor's degree from an accredited institution is required.
- Basic Computer Skills: Essential level PC abilities, including startup and shutdown, using a mouse to point and click, starting and closing programs, switching between programs, saving files, printing documents, and accessing data online.
- Basic Web Search Tools: Basic web search tools abilities, including opening a browser, typing in URLs, using a web search engine, bookmarking a webpage, navigating using back/forward/stop buttons, and completing forms online.
- Transitional Level Keyboarding: Transitional level keyboarding abilities (at least 25 WPM, typing by memory, arranging documents).
- Effective Communication: Communicate effectively in writing and verbally.
Preferred Qualifications
- Pharmacy Specialist Experience: At least one year of pharmacy specialist experience in a retail or call center environment.
- Customer Service Experience: Experience providing customer service to internal and external customers, including fulfilling quality standards for services and assessment of consumer satisfaction.
- Advanced Keyboarding Skills: Transitional to advanced level keyboarding abilities (at least 35 WPM, typing by memory, arranging documents).
- Bilingual: Familiarity with Spanish and English is preferred.
What We Offer
At Walgreens, we offer a range of benefits to our employees, including:
- Health Care Benefits: Medical, dental, and vision insurance to eligible employees.
- Prescription Drug Discounts: Discounts on prescription drugs and over-the-counter medications when filling prescriptions at Walgreens pharmacies.
- Employee Assistance Program (EAP): Confidential counseling and support services to employees and their families.
- Paid Time Off: Paid time off for holidays, vacations, and sick days.
- Retirement Plans: Retirement savings plans, such as 401(K) plans, to help employees save for retirement.
- Employee Discounts: Discounts on products and services sold in Walgreens stores.
- Professional Development: Opportunities for professional development and advancement within the company.
- Wellness Programs: Wellness programs designed to promote employee health and well-being.
- Flexible Scheduling: Flexible scheduling options to meet different employee needs.
Why Join Walgreens?
Walgreens is a well-established company with a rich history and a commitment to providing excellent customer service. As a Part Time Remote Data Entry Specialist - Customer Service Representative, you will have the opportunity to work with a talented team, develop your skills, and advance your career. With a competitive salary of $23/hour and a range of benefits, this is an excellent opportunity to join a dynamic and growing company.
How to Apply
If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. To apply, please click on the link below to register as a candidate and submit your application.
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