Join the QRM Team as a Part-Time Customer Service Representative
Unlock your potential with a new role at Quality Resource Management, LLC (QRM) as a Part-time Customer Service Representative! This role offers a unique opportunity to work remotely and be part of a dynamic team dedicated to delivering exceptional customer service. As a part-time position, this role requires a strong and diverse skillset in relevant areas to drive success. We believe in rewarding talent, and the total rewards package for this role includes a competitive salary and comprehensive benefits.
About QRM
Quality Resource Management, LLC (QRM) is an inbound call center focused on customer service and benefits compliance. With over 1000 client companies, QRM has established itself as a valued and growing resource in the industry. We have been awarded Great Place to Work twice, and we are committed to fostering a positive and supportive work environment. Our team is driven by a passion for delivering exceptional customer experiences, and we are seeking a highly motivated, production-driven, and team-oriented individual to join our Operations team.
Job Summary
As a Customer Service Representative (CSR) at QRM, you will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during challenging times. This is a part-time position working approximately 3-29 hours per week, with flexible scheduling options:
- Fridays Only: 4:00 PM - 8:00 PM (CST)
- Mondays Only: 2:00 PM - 6:00 PM (CST)
This is a remote position, allowing you to work from the comfort of your own home office.
Key Responsibilities
As a Customer Service Representative, your primary responsibilities will include:
- Customer Service and Claim Intake: Provide positive customer service and technical expertise through prompt, accurate, and courteous responses to customer information needs.
- Empathy and Support: Offer empathy and support to customers during the claim process, ensuring a compassionate and personalized experience.
- Claim Documentation: Collect and document all claim details provided by the customer into the claim accurately, ensuring attention to detail and efficiency.
- Issue Resolution: Identify and resolve customer issues by adhering to client-specific handling instructions, demonstrating problem-solving skills and adaptability.
- Call Scripting: Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries, while maintaining a natural and conversational tone.
- Punctuality and Reliability: Remain available for extended hours or additional shifts during peak periods or emergency situations, demonstrating a commitment to teamwork and customer satisfaction.
- Productivity and Customer Service Coverage: Adhere to break and lunch schedules to maintain productivity and ensure consistent customer service coverage, prioritizing customer needs and team objectives.
- Core Values: Successfully demonstrate QRM's core values, including:
- Customer First: Fulfilling customer needs with compassion and empathy.
- Self-Motivated: Taking initiative and committing to the task at hand.
- Teamwork: Promoting unity over self and collaborating with colleagues to achieve shared goals.
- Continuous Improvement: Striving for daily growth and self-improvement, seeking opportunities to enhance skills and performance.
Requirements and Qualifications
To be successful in this role, you should possess the following skills and qualifications:
Language Skills
- Ability to read and interpret documents such as police and accident reports.
- Ability to write routine correspondence and detailed accident descriptions.
- Ability to project a confident, clear, and professional telephone presence.
- Ability to provide feedback verbally and in writing in a positive, professional manner.
- Bi-lingual in Spanish (preferred).
Computer Skills
- Knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel.
- Typing speed of at least 40 words per minute.
Education and Experience
- High School Diploma or General Education Degree (GED) required.
- 1-2 years of quality assurance experience preferred.
Network Requirements
- Upon hire, a speed test must be run from the computer the individual will be working from (www.speedtest.net).
- Ethernet connection is not required but strongly recommended.
- Must be on a private network, not allowed to work in public locations.
- No VPNs are allowed, as logins must happen in the US.
Benefits and Compensation
At QRM, we offer a comprehensive benefits package to support your well-being and financial growth:
- Competitive Compensation
- 20+ hours per week: Eligible for ancillary benefits on the 1st day of the month following 60 days of employment, including:
- Dental
- Accident Insurance
- Critical Illness
- Dependent Care
- FSA (Flex Savings Account)
- SavvyFi - College Savings
- Less than 20 hours per week: Eligible for ancillary benefits on the 1st day of the month following 60 days of employment, including:
- Dependent Care
- FSA (Flex Savings Account)
- SavvyFi - College Savings
- 401K: Eligible after 6 months of employment.
- PTO: Eligible after 90 days of employment.
- Employee Assistance Program
Career Growth Opportunities and Learning Benefits
At QRM, we are committed to supporting the growth and development of our team members. As a Customer Service Representative, you will have opportunities to:
- Develop your customer service skills and expertise.
- Learn our account management systems and contribute to process improvements.
- Collaborate with a dynamic team to achieve shared goals and objectives.
- Participate in training and development programs to enhance your skills and performance.
Work Environment and Company Culture
At QRM, we pride ourselves on fostering a positive and supportive work environment. As a remote team member, you will have the flexibility to work from home and maintain a healthy work-life balance. Our company culture is built on:
- Customer-centricity: We prioritize customer needs and strive to deliver exceptional experiences.
- Teamwork: We collaborate and support each other to achieve shared goals.
- Innovation: We encourage creativity and innovation to drive continuous improvement.
- Growth and Development: We invest in our team members' growth and development.
Conclusion
If you are a motivated and customer-focused individual looking for a part-time role with growth potential, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at QRM, you will have the chance to make a meaningful impact on our customers' lives while developing your skills and expertise. We look forward to welcoming you to our team!
Apply Now
Apply Now