Part-Time Customer Service Representative at Flipkart

Remote, USA Full-time Posted 2025-07-05
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Join Flipkart, one of India leading e-commerce giants, as a Part-Time Customer Service Representative. This role offers a unique opportunity to engage with customers, address their concerns, and contribute to the company reputation for exceptional service. You will be part of a dynamic team that thrives on solving customer issues and enhancing the shopping experience, all while working from the comfort of your own home. Key Responsibilities ? * Customer Interaction: Handle inbound and outbound customer calls, emails, and chat queries professionally and promptly. ? * Issue Resolution: Address and resolve customer complaints and inquiries efficiently, ensuring a high level of satisfaction. ? * Order Management: Assist customers with order status, returns, exchanges, and refunds. ? * Product Knowledge: Maintain a thorough understanding of Flipkart products, services, and policies to provide accurate information and support. ? * Documentation: Record and document customer interactions and transactions in the system for future reference. ? * Feedback Collection: Gather customer feedback and suggest improvements to enhance service delivery. ? Required Skills and Qualifications ? * Communication Skills: Excellent verbal and written communication skills in English. Proficiency in other languages is a plus. ? * Problem-Solving: Strong analytical skills with the ability to troubleshoot issues and provide effective solutions. ? * Customer-Centric: Demonstrated ability to empathize with customers and handle challenging situations with professionalism. ? * Technical Skills: Proficient in using computers, internet applications, and customer service software. ? * Attention to Detail: High level of accuracy in data entry and record-keeping. ? Experience ? * Previous Experience: Prior experience in a customer service role is preferred but not mandatory. Freshers with a passion for customer support are also welcome to apply. ? * Industry Knowledge: Familiarity with e-commerce and online retail is advantageous. ? Working Hours ? * Flexibility: Part-time position with flexible working hours. You will be required to work a minimum of 20 hours per week, with shifts available across various times of the day. ? Knowledge, Skills, and Abilities ? * Multitasking: Ability to handle multiple tasks simultaneously while maintaining a high level of accuracy. ? * Adaptability: Flexibility to adapt to changing customer needs and company policies. ? * Teamwork: Ability to work collaboratively with a remote team and contribute to collective goals. ? * Time Management: Effective time management skills to handle various customer service tasks within set deadlines. ? Benefits ? * Competitive Salary: Attractive hourly rate with opportunities for performance-based incentives. ? * Work-from-Home: Enjoy the flexibility of working from home with a supportive virtual team environment. ? * Training: Comprehensive training provided to ensure you are well-equipped to handle customer interactions effectively. ? * Career Growth: Opportunities for career advancement within Flipkart diverse and growing business. ? Why Join ? * Reputable Company: Be a part of Flipkart, a leader in the e-commerce industry with a strong commitment to customer satisfaction and innovation. ? * Supportive Environment: Join a company that values and supports its employees, offering a flexible work environment and career development opportunities. ? * Impact: Play a crucial role in enhancing the customer experience and contributing to the company success. ? How to Apply ? * Application Process: Interested candidates should submit their resume and a brief cover letter highlighting their relevant skills and experience to us. ? * Deadline: Applications are accepted on a rolling basis. Apply early to secure your opportunity. ?

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