Description: ??Delivers education and information to members and/or providers on behalf of the customer service team. ??Facilitates the reach outs via outbound calls to provide providers with timely, accurate, and personalized support. ??Escalates calls in the event providers are unable to deliver solutions. ??Serves as the front-line support on various member and/or provider inquiries, requests, or concerns. ??Assists with sharing product awareness campaigns, policy changes, directory audits, monthly provider satisfaction surveys, and basic claims related outreach with providers. ??Maintains performance and quality standards based on established contact center metrics. ??Expands knowledge on primary market and/or plan, and may expand to cover additional markets and/or plans that may require minor research. ??Documents information including demographics, call summaries, and communications for quality and performance tracking through the CRM applications. ??Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance. ??Performs other duties as assigned. Requirements: ??Requires a High School diploma or GED. ??Requires 1 ??2 years of related experience. ??May require vocational or technical education in addition to prior work experience. ??Experience in a contact center environment preferred. Benefits: ??competitive pay ??health insurance ??401K and stock purchase plans ??tuition reimbursement ??paid time off plus holidays ??flexible approach to work with remote, hybrid, field or office work schedules