NOC Network Engineer II - Night and Evening Shift Department: Broadband - Network Engineering Services Employment Type: Full Time Location: Remote Reporting To: Tom Lewis Description We are now seeking an experienced and qualified individual to join our team as a Network Engineer II working remotely as part of our NOC team. We offer a flexible and vibrant work environment, the opportunity to immediately apply theoretical knowledge to real-world networks, career growth, and advancement opportunities. Responsibilities & Duties ??Proactively monitor and maintain customer network infrastructure. ??Troubleshoot network and server problems. ??Document network configurations, processes, and troubleshooting steps. ??Perform routine maintenance and software upgrades on customer equipment. ??Serve as an escalation point for Network Specialist/Engineer I. ??Communicate technical concepts clearly and concisely. ??Lead meetings with NOC customers. ??Ensure quality standards are maintained on tickets. ??Ensure timely updates and responses to tickets. ??Assist in developing and training on NOC processes and procedures. ??Mentor less experienced team members. ??Work flexible shifts and participate in on-call rotation. Qualifications Education: ??A bachelor?? degree in computer/management information systems, engineering, computer science, or equivalent is required. ??Experience may be considered in lieu of a degree requiring a high school diploma or GED. Experience: ??In-depth knowledge of Ethernet switching, IP routing, VoIP, and networking principles. ??Minimum of 3 years of experience in operating, troubleshooting, or designing Internet Service Provider Networks. ??Industry-relevant certifications (Cisco, Juniper, Adtran, Calix, MEF, etc). ??Strong understanding of multiple ISP broadband and core technologies (Adtran, Calix, Cambium, Juniper, Cisco, Ciena, Arista, etc). ??Proven ability to lead meetings with customers. Skills: ??Ability to work in a fast-paced, team-oriented environment. ??Excellent problem-solving and analytical skills. ??Strong communication and interpersonal skills. Additional Information Work Schedule: ??Full-time, non-supervisory. ??Specific shifts may vary, but the night and evening team is generally scheduled between 6 PM and 8 AM Central time and operates seven days a week. ??On-call required. Compensation: JSI offers a rewarding and challenging career at every level of the organization. We are dedicated to supporting our employees with: ??A competitive salary and comprehensive benefits package ??Health Insurance (Medical, Dental, Vision) ??Retirement Plan ??401(k) ??Paid Time Off (vacation, sick leave, and holidays) ??Life and Disability Insurance ??A diverse, dynamic, and engaging work environment ??Ongoing training and educational opportunities ??Professional growth and development initiatives At JSI, we are committed to fostering an environment where our employees can thrive both personally and professionally. Travel: ??Occasional