MRL Horizons LLC has an opening for a dedicated Customer Service Associate! An immediate start is available for this Remote-based position. Key to this role is your expertise in Excellent communication skills. A salary of $30k - $50k per Year is offered. Job Title: Customer Service Associate (Remote Contractor) Location: Remote Type: Contractor (Paid Position) About Us: We are Mito Red Light - a leading health and wellness company dedicated to helping individuals lead healthier, happier lives. Our mission is to empower people through high-quality products and exceptional customer support. We are looking for a passionate, friendly, and professional individual to join our customer service team as a Remote Customer Service Associate. Position Overview: As a Customer Service Associate, you will be the primary point of contact for our customers via phone, email, and chat. You will play a vital role in providing exceptional service and helping our customers have a seamless experience with our products and services. Training will be provided, and we are looking for someone with a positive attitude, excellent communication skills, and the ability to handle customer inquiries in a timely and efficient manner. Key Responsibilities: ??Answer inbound customer inquiries via phone, email, and chat, ensuring a high level of satisfaction. ??Assist customers with product questions, orders, returns, exchanges, and other service-related issues. ??Resolve customer concerns in a professional, timely, and efficient manner. ??Maintain accurate records of customer interactions and transactions. ??Provide information on company products and services as needed. ??Follow up with customers as required to ensure issues are resolved. ??Collaborate with other team members to ensure a seamless customer experience. ??Stay up-to-date on product offerings, policies, and company promotions. If you're passionate about delivering exceptional customer service and want to contribute to the success of a health and wellness company, we would love to hear from you! To Apply: Please submit your resume and a brief cover letter explaining why you're a great fit for this role. Qualifications: ??Fluent in English (written and spoken), with excellent communication skills. ??Previous customer service experience is a plus, but not required (training will be provided). ??Comfortable speaking on the phone and using digital communication tools (email, chat). ??Strong problem-solving skills and the ability to think critically and creatively. ??Self-motivated and able to work independently in a remote environment. ??Reliable internet connection and access to a quiet workspace. ??A passion for health and wellness is a bonus, but not required. ??Experience with Shopify is also a bonus, but not required What We Offer: ??Remote work with flexible hours. ??Training and ongoing support to help you succeed. ??Opportunity to work with a leading health and wellness brand. ??Competitive pay - above market compensation for A players (contractor position)
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