Join American Airlines as a Member Services Representative and embark on a rewarding career journey. As a remote team member, you'll enjoy the flexibility to work from anywhere, while being part of a dynamic team that drives success. We offer a competitive salary and a comprehensive total rewards package to recognize and reward your talents.
Job Details:
- Hiring Organization: American Airlines
- Post Name: Member Services Representative
- Qualifications: Bachelor's Degree
- Industry: Private
- Employment Type: Full-time
- Work Hours: 8 hours
- Salary: $27/hour
- Locations: Dallas, USA (remote work arrangement)
Job Description:
We're seeking a highly skilled and motivated individual to join our team as a Member Services Representative. As a key member of our Payments and Digital Systems group, you'll be responsible for handling day-to-day operations related to check processing, item processing, direct payments, and funds transfers. Your exceptional skills and attention to detail will ensure compliance with NACHA rules and regulations, as well as federal banking laws.
Key Responsibilities:
- Complete data entry and reconciliation tasks
- Coordinate return items with individuals, external vendors, the Federal Reserve, and other organizations
- Assist other departments with fraud resolution, member requests, and related accounting general ledger reconciliation
- Process advance payments, multi-account and member deposits, credit card payments, and other checks
- Review, analyze, and support Remote Deposit, Mobile, ATM, and other imaged-enabled products
- Log, analyze, and make necessary GL, account changes, and returns
- Process Stop Pays and Check Clustering
- Complete daily balancing and branch closing tasks
- Acquire information from members for timely and accurate processing of international and domestic funds transfer requests
Requirements:
- Bachelor's Degree
- Intermediate Microsoft Office skills (Word, Excel, Access, PowerPoint)
- Preferred: client/part service experience, banking or Credit Union experience, Episys/Symitar and wire processing knowledge
- Skills: Microsoft Office, numerical calculations, data analysis, excellent customer service, ability to work in a fast-paced environment, and team collaboration
What We Offer:
- Competitive salary and total rewards package
- Comprehensive health benefits (medical, dental, prescription, vision)
- Wellness programs and virtual doctor visits
- 401(k) program with employer contributions
- Additional benefits (Employee Assistance Program, pet insurance, hotel, car, cruise discounts, and more)
- Inclusive and diverse work environment
Join Our Team:
At American Airlines, we value diversity, equity, and inclusion. Our 20+ Employee Business Resource Groups connect our employees to our customers, suppliers, communities, and investors, helping us build a workplace where everyone can thrive. Apply now and be part of a team that cares for people on life's journey.
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