Position: Live Tech Chat Support Location: United States (Remote) Company: RMS IT Solutions Inc. RMS IT Solutions Inc. is a leading provider of IT solutions and services to businesses of all sizes. Our innovative software solutions and top-notch customer support have earned us a reputation as a trusted partner in the technology industry. Job Overview: RMS IT Solutions Inc. is seeking a highly skilled and personable individual to join our team as a Live Tech Chat Support. This position offers the unique opportunity to provide immediate technical assistance and support to our clients through live chat. The ideal candidate will possess excellent problem-solving skills, a strong customer service orientation, and a passion for technology. Key Responsibilities: Provide technical support and assistance to clients through live chat Troubleshoot and resolve technical issues promptly and effectively Communicate complex technical solutions in a clear and concise manner Collaborate with other departments to resolve customer issues and inquiries Document all customer interactions and resolutions accurately Continuously strive to improve customer satisfaction and retention rates Stay up-to-date with the latest technology trends and updates Provide feedback and suggestions for improving our products and services Requirements: Minimum of 2 years of experience in technical support or a related field Strong knowledge of computer systems, software, and hardware Excellent problem-solving skills and ability to think critically Strong communication and interpersonal skills Proven track record of providing exceptional customer service Ability to work in a fast-paced and high-pressure environment Experience with live chat software and ticketing systems is a plus Bachelor's degree in Computer Science or a related field is preferred Bilingual abilities (English and Spanish) is a plus Why Join Us? Competitive salary and benefits package Opportunity for growth and career advancement Dynamic and innovative work environment Collaborative and supportive team culture Continuous opportunities for learning and development If you are passionate about technology and thrive in a fast-paced environment, we want you to join our team as a Live Tech Chat Support. Apply now and become a valued member of the RMS IT Solutions Inc. family.