Live Chat Support Agent - work remote/ no experience needed

The House of Mercier is thrilled to offer an exciting opportunity for a Live Chat Support Agent to join our remote team, with no previous experience required! This is a wonderful entry-level position for those looking to start their career in customer service, particularly within the luxury goods sector. As a Live Chat Support Agent, you will provide exceptional support to our customers through our live chat system, assisting them with inquiries about our exquisite jewelry collections and ensuring they have a seamless shopping experience. Key Responsibilities ? Engage with customers via live chat, providing friendly and accurate information regarding products, services, and promotions. ? Assist customers with order inquiries, including processing, shipping information, and returns. ? Handle customer complaints and issues with professionalism and empathy. ? Maintain clear documentation of customer interactions in our system to assist with future inquiries. ? Stay informed about our product offerings and company policies to provide informed assistance. ? Collaborate with team members to ensure a positive customer experience and share insights for continuous improvement. ? Embody a positive and friendly attitude while interacting with customers to enhance satisfaction. ? Fluency in English is required; proficiency in additional languages is a plus. ? No prior experience is needed; we provide training and support for new team members. ? Strong written communication skills and a willingness to learn. ? A proactive attitude towards problem-solving and customer service. ? Ability to work independently in a remote environment and manage time effectively. ? Basic computer skills and familiarity with digital communication tools are advantageous. ? A passion for luxury products and a commitment to providing excellent customer service. ? Health Care Plan (Medical, Dental & Vision) ? Retirement Plan (401k, IRA) ? Life Insurance (Basic, Voluntary & AD&D) ? Paid Time Off (Vacation, Sick & Public Holidays) ? Family Leave (Maternity, Paternity) ? Short Term & Long Term Disability ? Training & Development ? Work From Home ? Free Food & Snacks ? Wellness Resources ? Stock Option Plan ? Great Salary ? Other Perks Original job Live Chat Support Agent - work remote/ no experience needed posted on GrabJobs ?. To flag any issues with this job please use the Report Job button on GrabJobs.