Live Chat Agent/Call Center Customer Service Representative-Remote Work From Home

we are seeking motivated and customer-focused individuals to join our team as Live Chat Agent/Call Center Customer Service Representatives. In this role, you will be responsible for delivering outstanding customer service through live chat and phone interactions. This is a remote work-from-home position, allowing you to provide support to our customers from the comfort of your own home. ??*Responsibilities:** ??Respond to customer inquiries and issues via live chat and phone in a timely and professional manner ??Provide accurate information and assistance to customers regarding products and services ??Troubleshoot technical issues and provide solutions to customers ??Document customer interactions and follow up as needed ??Collaborate with team members and other departments to resolve customer concerns ??Meet and exceed customer satisfaction and performance targets ??*Requirements:** ??Previous experience in a customer service or call center role preferred ??Excellent communication skills, both written and verbal ??Ability to multitask and prioritize in a fast-paced environment ??Proficiency in using live chat platforms and phone systems ??Strong problem-solving skills and attention to detail ??High school diploma or equivalent required; college degree preferred.