We are looking for a motivated and enthusiastic Live Chat Specialist to join our team! As a Customer Service Specialist, you will be responsible for providing support to our customers, resolving customer complaints and providing a positive and top-quality customer experience. Duties and responsibilities... ? Providing customer support via telephone, e-mail, voice chat or in-person ? Informing customers about products and services ? Responding to customer questions ? Resolving customer complaints ? Suggesting solutions for common problems ? Preparing documents and reports ? Updating customer database ? Training new customer service agents ? Collaborating with the management team ? Improving overall customer satisfaction Requirements and qualifications ? Minimum of a High School Diploma ? Minimum of 1 year of experience in customer service ? Strong computer skills ? Superb verbal and written communication skills ? Strong interpersonal skills ? Excellent customer service skills ? Ability to build relationships with clients ? Strong persuasion skills ? Excellent multi-tasking skills ? Ability to work with others ? Excellent problem-solving skills ? Ability to prioritize tasks ? Ability to work under pressure ? Ability to work in a fast-paced environment ? Flexibility to work shifts ? Ability to meet deadlines