Central One Federal Credit Union is committed to delivering exceptional service and fostering a collaborative environment. The Learning & Development Specialist will support the delivery and coordination of employee learning programs, facilitating onboarding and training to enhance operational effectiveness and professional development across the organization.
Responsibilities
- Facilitate new employee onboarding and refresher training programs in collaboration with the Senior Learning & Development Specialist, alternating responsibility for onboarding cohorts
- Coordinate the two-week onboarding training schedule and provide training summaries to managers upon completion of initial new employee training
- Facilitate the credit union’s annual IRA training program and support related training updates as regulations or operational practices change
- Maintain onboarding training materials and develop practice transactions in the training environment to support hands-on employee learning
- Monitor trainee progress through assessments, observation, and feedback from supervisors, and provide input on training effectiveness
- Develop and maintain training materials and learning content, including job aids, e-learning modules, visual resources, training exercises, and assessments
- Develop engaging and interactive content that supports effective employee learning and knowledge retention
- Utilize learning platforms such as PowerPoint, iSpring, BAI, and AI-supported training tools to create, update, and maintain online training content
- Maintain and update the Central Point training page and other internal training resources to ensure employees have access to current information
- Maintain and update learning & development (L&D) department procedure documentation and training materials
- Coordinate and support employee L&D programs that align with the credit union’s objectives
- Assign and track onboarding and required learning courses for new employees and maintain accurate completion records
- Support administrative aspects of L&D, including scheduling sessions, maintaining records, and assisting with departmental initiatives related to new systems, products, or process changes
- Coordinate monthly CUSO Awareness sessions, including distribution and review of participant feedback
- Participate in quarterly L&D strategy meetings and contribute insights on program effectiveness, organizational learning needs, and development opportunities identified through department feedback
- Perform additional duties as assigned in support of the department’s task calendar
- Stay current on job-related equipment, procedures, and information by reviewing materials, attending meetings and seminars, and participating in professional development opportunities
- Adhere to all applicable Credit Union policies, procedures, and regulations
- Maintain community involvement and participate in special projects as needed
- Perform other duties as requested or assigned
Skills
- A two-year college degree or completion of a specialized certification or licensing
- 1 to 3 years in a role as a trainer within a financial institution or equivalent
- Proficiency in Microsoft PowerPoint and SharePoint
- Ability to develop and maintain learning materials and content
- Ability to facilitate engaging learning sessions and adapt delivery methods to different learning styles
- Strong written and verbal communication skills
- Ability to manage multiple tasks and maintain detailed records
- Ability to work efficiently and accurately in a fast-paced environment
- Ability to work independently and collaboratively
- Resourcefulness and initiative
- Strong organizational skills
- Attention to detail
- Professionalism and ability to maintain confidentiality
Company Overview
Cooperative Credit Union Association is a nonprofit organization that provides legislative, regulatory, and consumer advisory services. It was founded in 2015, and is headquartered in Marlborough, Massachusetts, USA, with a workforce of 11-50 employees. Its website is https://www.ccua.org/.
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