Lead Wellness Coordinator - Student Health Services - Remote

Join the University of Chicago's Student Wellness Team as a Lead Wellness Coordinator

We are seeking a highly skilled and compassionate Lead Wellness Coordinator to join our Student Wellness team at the University of Chicago. As a Lead Wellness Coordinator, you will play a critical role in ensuring the smooth operation of our clinic practice, providing exceptional customer service, and supporting the health and well-being of our students. This is a unique opportunity to join a vibrant community and make a positive impact on the lives of our students.

About the University of Chicago and Student Wellness

The University of Chicago is an urban research university that has driven new ways of thinking since 1890. Our commitment to free and open inquiry draws inspired scholars to our global campuses, where ideas are born that challenge and change the world. Student Wellness is an integral part of Campus and Student Life at the University of Chicago, providing primary care, mental health, and health promotion services to eligible students and their dependents.

Our mission is to provide students with comprehensive medical, mental health, and wellness services to support their academic, personal, and professional success. We strive to redefine the field by providing exceptional, integrated wellness services that enable students to thrive. Our iCARE values - inclusion, collaboration, agility, respect, and excellence - guide our efforts to provide exceptional care to our students in a safe and welcoming environment.

Job Summary

The Lead Wellness Coordinator is a key member of our team, responsible for the smooth flow of clerical activity in the clinic practice. This role involves extensive utilization of the University's systems and constant interaction with students, health care providers, and other members of the wellness staff. The ideal candidate will possess a strong customer service orientation, a commitment to excellence and accuracy, and the ability to work in a fast-paced, multi-tasking environment.

Key Responsibilities

• Supervise and train clerical staff, including participating in interviews, selection, and training of new employees
• Assign daily work for clerical staff, hold staff accountable for satisfactory completion of work assignments, and coach performance to meet quality and productivity expectations
• Determine the daily schedule, review office coverage and scheduling to ensure appropriate coverage, and assign lunches and breaks
• Assess and monitor daily performance, set productivity expectations, evaluate annual performance, and initiate progressive disciplinary action as needed
• Oversee regular, ongoing, daily quality control of assigned area(s) and provide daily feedback and coaching to clerical staff
• Serve as point person for clerical staff on matters requiring escalation and assist in the resolution of patient, staff, and provider complaints
• Assist in the development and communication of office policies and procedures and ensure clerical staff are aware of policy, protocol, and procedure
• Work collaboratively with the clerical and administrative staff to ensure that all patient care activities are coordinated effectively
• Prepare special reports and summaries, assist in managing daily operation of the office, and may assist in developing administrative goals and policies

Requirements and Qualifications

Essential Qualifications:

• Minimum requirements include vocational training, apprenticeships, or the equivalent experience in a related field (not typically required to have a four-year degree)
• Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline

Preferred Qualifications:

• High school diploma or GED
• Advanced training or experience with college-age or young adult populations
• Minimum of 2-3 years of experience interacting with and scheduling patients
• Minimum one year as a clinic coordinator
• Advanced knowledge of scheduling applications and generally accepted scheduling practices
• Preferable knowledge of the Point n Click system

Skills and Competencies

The Lead Wellness Coordinator must possess:

• Strong interpersonal skills and the ability to handle a wide variety of public contacts, including conflicts, with patience, tact, courtesy, and discretion
• The ability to organize a demanding workload and train new coordinators
• The ability to enter and retrieve data accurately and quickly, check work, and resolve mistakes
• High degree of initiative and problem-solving skills
• The ability to determine priorities and exercise good judgment and make independent decisions
• Demonstrated flexibility and the ability to function independently and as a team member
• The ability to work in a fast-paced environment

Career Growth Opportunities and Learning Benefits

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. We are committed to the growth and development of our employees and offer opportunities for professional development and advancement.

Work Environment and Company Culture

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

Compensation, Perks, and Benefits

The pay range for this role is $24.00 - $26.00 per hour. We offer a comprehensive benefits package, including health, retirement, and paid time off.

How to Apply

If you are a motivated and compassionate individual who is passionate about supporting the health and well-being of students, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume, cover letter, and list of three references, through our website.

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We look forward to hearing from you!

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