Job Description:
We are seeking a highly motivated and experienced Junior Manager Operations to join our Digital Americas team in NYC. As a key member of our operations team, you will play a vital role in overseeing and optimizing all operational processes for our Canadian digital distribution channel. This is an exceptional opportunity to grow your career with a leading brand and make a significant impact on our business.
Key Responsibilities:
- Collaborate with the Senior Operations Manager and Warehouse Manager to optimize operational processes, including warehousing, transportation, customer support, and payment workflows
- Monitor and drive the daily performance of our third-party service providers, ensuring they meet or exceed service level agreements (SLAs) and deliver best-in-class service to our customers
- Analyze operational metrics and identify opportunities for continuous improvement to enhance operational efficiency and support business growth
- Lead regular status calls and engage with 3PL on a daily basis to review metrics and project status
- Collaborate with 3PL on reviewing and establishing warehouse standard operating procedures (SOP) to achieve a highly efficient operation
- Generate monthly forecasts and support warehouse 3PL in proper staff planning
- Support project management for local market operational projects and company-wide projects with respect to operational components
- Monitor and maintain inventory accuracy across systems and track and analyze transportation spend
- Serve as a point of contact for the customer service team to troubleshoot any customer issues
- Foster communication and collaboration across the organization to ensure all processes are followed and targets are achieved
Requirements:
- Bachelor's degree in Business, Logistics, Supply Chain, Process Management, Engineering, or a similar field
- 3+ years of experience in an operational role, preferably in a digital environment with a focus on fashion/consumer goods
- Experience managing 3PL operations for a D2C brand and working with order management, customer service tools, and ERP systems
- Project management skills, vendor management experience, and transportation management experience
- Strong MS Office Excel skills and proficiency in other MS Office applications, with experience working with an OMS and SAP knowledge a plus
- Excellent interpersonal and communication skills, both written and verbal, with a high degree of customer orientation and service-oriented mindset
What We Offer:
- A competitive salary range of $85k-$95k
- The opportunity to work with a leading brand and make a significant impact on our business
- A dynamic and supportive work environment with a team of experienced professionals
- Professional development opportunities to grow your career
- The ability to work remotely and collaborate with local and global teams with diverse cultures
How to Apply:
If you are a motivated and experienced operations professional looking to grow your career, please submit your application today. Please send your resume to [email protected] with the subject "Junior Manager Operations Digital".
Join Our Team!
This is a fantastic opportunity to unlock your career potential and be part of a leading brand. We look forward to hearing from you!
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