Introduction to blithequark
blithequark is revolutionizing the dental industry with its cutting-edge, seamless, and connected 3D dental imaging software and solutions. With over a decade of proven success, our tools have empowered thousands of labs and dental practices to stay ahead of the curve, enabling dentists to accurately diagnose patient scans in 3D. Inspired by the osteoid, a soft organic element that forms bones in the human body, blithequark is dedicated to providing the essential software for dental practice success. As a wholly owned dental-focused subsidiary, we are committed to making a meaningful impact in the lives of dental professionals and their patients.
About the Role
As a Junior Dental Customer Support Specialist at blithequark, you will play a vital role in bridging the gap between our customers and production team, ensuring that our final products meet the exact specifications of our dental professionals. You will work closely with our team of experts to provide top-notch support, resolve issues, and assist doctors in planning cases using our innovative software. Your primary channels of communication will be phone and email, and you will have the opportunity to work on independent and collaborative cases.
Key Responsibilities
- Complete department training requirements under direct supervision to ensure a comprehensive understanding of our software and solutions
- Conduct surgical case planning with doctors to provide personalized support and guidance
- Provide product assistance via phone and email to address customer inquiries and concerns
- Conduct product training with new customers to ensure a seamless onboarding experience
- Follow up with surgical case progress to ensure successful outcomes and identify areas for improvement
- Build a professional working relationship with doctors to foster trust and loyalty
- Provide clinical feedback from doctors to the production team to drive continuous improvement
- Train for and complete bone reduction cases with direct supervision to expand your skill set
- Successfully pass validation training to demonstrate your expertise and commitment to excellence
- Handle complaints and resolve kickbacks in a professional and efficient manner
- Receive and process 3rd party data to ensure accurate and timely support
- Perform other relevant duties as assigned to contribute to the team's success
Requirements and Qualifications
To be successful in this role, you should possess a strong foundation in computer knowledge, excellent communication skills, and a passion for helping others. The ideal candidate will have:
Essential Qualifications
- Strong computer knowledge and the ability to quickly learn new software applications
- Capable of learning clinical dental terms and medical concepts to provide informed support
- Excellent phone skills and strong verbal and written communication skills
- Strong attention to detail, multi-tasking ability, and organizational skills to manage multiple cases and priorities
- High accountability and responsibility to ensure timely and effective support
Preferred Qualifications
- Experience in the medical or dental industry to provide a deeper understanding of customer needs
- Experience in radiology to enhance your knowledge of imaging software and solutions
- Experience speaking to medical professionals on the phone to develop your communication skills
- Flexibility and the ability to multitask to adapt to changing priorities and deadlines
Minimum Education and Experience Required
- Bachelor's degree in Biology or a related field to provide a solid foundation in scientific principles
- 0-1+ year of full-time work experience to demonstrate your potential and eagerness to learn
Career Growth and Development
At blithequark, we are committed to helping our employees grow and develop in their careers. As a Junior Dental Customer Support Specialist, you will have the opportunity to:
- Develop your skills and knowledge in 3D dental imaging software and solutions
- Work closely with experienced professionals to gain insights and expertise
- Take on additional responsibilities and contribute to larger-scale projects
- Pursue certification as a Dental Consultant to enhance your career prospects
Work Environment and Company Culture
blithequark offers a dynamic and supportive work environment that fosters collaboration, innovation, and growth. Our company culture is built on the values of:
- Excellence: We strive for excellence in everything we do, from software development to customer support
- Integrity: We operate with integrity, transparency, and honesty in all our interactions
- Respect: We respect our customers, colleagues, and partners, and value their contributions and feedback
- Innovation: We encourage innovation, creativity, and experimentation to drive growth and improvement
As a remote-based team, we offer a flexible and casual work culture that allows you to work from the comfort of your own home. Our team bonding activities and social events will keep you connected with your colleagues and ensure a sense of community and belonging.
Compensation and Benefits
blithequark offers a competitive compensation package that includes:
- Health, Dental, and Vision care for you and your family to ensure your well-being
- 401K savings plan with employer matching to secure your financial future
- Generous PTO leave and paid holidays to allow you to recharge and relax
- Gym Stipend to support your physical and mental health
- Employee Assistance Plan to provide guidance and support when needed
- Team bonding activities and more to foster a sense of community and fun
Conclusion
If you are a motivated and passionate individual who is eager to make a difference in the dental industry, we encourage you to apply for the Junior Dental Customer Support Specialist role at blithequark. With our innovative software solutions, collaborative work environment, and commitment to excellence, you will have the opportunity to grow and develop in your career while making a meaningful impact on the lives of dental professionals and their patients. Join our team today and be part of a dynamic and supportive community that is shaping the future of dentistry!
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