Key Job Details:
- Start Date: Immediate openings available
- Company: Clipboard Health, a post-Series C, fast-growing tech startup
- Location: Fully remote position, with a global, remote team
- Position: Chat Associate (global), playing a vital role in upholding safety and reliability for our marketplace
- Compensation: Competitive salary and opportunities for career growth and financial opportunity
At Clipboard Health, we exist to lift as many people up the socioeconomic ladder as possible by dramatically improving lives through our app-based marketplace. We connect healthcare facilities and healthcare professionals, allowing them to book on-demand shifts and access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.
As a Chat Associate on our Worker Operations Team, you will be responsible for delivering exceptional customer experiences, investigating incidents, and developing reliability initiatives to improve the overall quality of our marketplace. You will communicate with customers via telephone, live chat, and web communication channels, and work efficiently to resolve customer inquiries in a timely manner.
Responsibilities:
- Communicate with customers via multiple channels to resolve issues and provide support
- Investigate attendance and quality incidents, using exceptional judgment and problem-solving skills
- Develop and implement reliability initiatives to improve the overall quality of our marketplace
- Collaborate with cross-functional teams, including customer support, operations, product, customer success, and legal
- Manage and maintain communication on multiple platforms to effectively solve issues for our partner facilities and professionals
- Stay up-to-date on product updates and organizational information to provide the best possible support
Requirements:
- Proficient in English (first language)
- 2+ years of customer support experience, with 2+ years of telephonic customer support experience
- 2+ years of experience with Zendesk or any CRM
- Ability to resolve customer issues with empathy and action
- Exceptional written and verbal communication skills
- Ability to work as part of multidisciplinary teams, with a positive mindset and ethical integrity
System Requirements:
- Minimum 15Mbps wired internet connection
- Minimum i5 processor or equivalent
- Minimum 12GB Ram
- Quiet working environment, with steady power and internet connection
Your Future Starts Here
Don't miss out on this exciting opportunity to join our growing team and help us serve even more healthcare professionals and facilities. Apply now to become a Chat Associate (Global) and take the first step towards a rewarding career with Clipboard Health!
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