**Job Description:**
Welcome to blithequark: Where Every Moment Matters
At blithequark, we're driven by a simple yet powerful promise: "Making Every Moment Matter for a World on the Go." Our team is dedicated to putting ourselves in the shoes of those we serve, understanding that time is scarce and every moment counts. This unique approach has enabled us to combine talented people with industry-leading technology, resulting in a seamless and exceptional experience for our customers, clients, and colleagues.
About the Role
We're seeking a highly motivated and customer-focused Customer Service Representative - Driving to join our team at blithequark. As a key member of our team, you'll be responsible for delivering exceptional customer service, assisting our maintenance team with keeping common areas clean, and ensuring the smooth operation of our facilities. If you're passionate about providing top-notch service, working in a fast-paced environment, and making a real difference in people's lives, we want to hear from you!
Responsibilities
As a Customer Service Representative - Driving at blithequark, your key responsibilities will include:
- Assisting customers in making payment to fully automated revenue control equipment
- Helping customers with parking services and facilitating the expedient flow of traffic through the facility
- Leading programs to improve client and customer satisfaction
- Assisting in the management of the day-to-day activities of the assigned location
- Monitoring parkers in pay-in lanes
- Interacting with customers in a friendly and professional manner
- Providing assistance to customers who have forgotten where they parked their vehicle
- Performing other necessary functions as assigned
- Conducting garage and facility audits as required by management
- Counting the "bank" of revenue (if required) at the beginning of the shift to ensure the starting total is correct
- Making change (if required) for customers before transactions
- Quoting rates for parking services
- Giving directions to customers to various locations in the city
- Resolving customer complaints independently or with the aid of a supervisor
- Answering the telephone in a prompt and courteous manner (if required)
- Maintaining the cleanliness of the facility and picking up trash in the surrounding area
- Presenting themselves professionally (neat appearance and in uniform) at all times while at work
- Arriving to work on time for scheduled shifts
- Completing any other duties that may be assigned by the supervisor
Qualifications
To be successful in this role, you'll need to possess the following qualifications:
Essential Qualifications
* High School Diploma or an equivalent combination of experience and education
* Experience with automated parking access control hardware and software or a high aptitude for technology
* Availability to work flexible shifts, including mornings, nights, afternoons, weekends, and holidays
* Valid state-issued driver's license with a current address and acceptable driving record
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
* Ability to make change
* Ability to read, write, and interpret the English language
* Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors, and other employees of the organization
Preferred Qualifications
* Previous experience in customer service or a related field
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing situations
* Proven customer service skills and a strong personal drive
* Willingness to lead by example and take initiative
Skills and Competencies
To excel in this role, you'll need to possess the following skills and competencies:
* Strong customer service skills and a customer-focused approach
* Ability to work in a team environment and collaborate with colleagues
* Strong communication and interpersonal skills
* Ability to adapt to changing situations and priorities
* Proactive and results-driven approach
* Strong problem-solving and conflict resolution skills
* Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative - Driving, you'll have access to:
* Ongoing training and development opportunities to enhance your skills and knowledge
* Opportunities for career advancement and professional growth
* A supportive and collaborative work environment
* A comprehensive benefits package, including health insurance, retirement savings, and paid time off
Work Environment and Company Culture
As a Customer Service Representative - Driving at blithequark, you'll work in a fast-paced and dynamic environment that's committed to delivering exceptional customer service. Our company culture is built on the principles of:
* Customer focus and satisfaction
* Teamwork and collaboration
* Innovation and continuous improvement
* Respect and inclusivity for all employees and customers
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
* Salary range: $15.15 - $20.55 per hour
* Comprehensive benefits package, including health insurance, retirement savings, and paid time off
* Opportunities for career advancement and professional growth
* A supportive and collaborative work environment
How to Apply
If you're passionate about delivering exceptional customer service and making a real difference in people's lives, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
About blithequark
blithequark is an equal opportunity employer committed to recruiting, hiring, training, and promoting, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or other classes protected by federal or state law. We do not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
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