Position Summary 100% REMOTE ROLE. MUST have experience working at an MSP. This position will provide both IT support and consultation for companies in a wide range of different industries while also handling escalation from our Tier 1 and Tier 2 engineers. This role requires you proactively engage in every opportunity needed to ensure prompt and efficient service and support for our... clients. Typical Duties: ? Responsible for diagnosing and resolving highly technical issues that Tier 1 and Tier 2 couldn't resolve. This may include investigating network issues, server issues or application issues. ? Helps establish and maintain strong relationships with clients by excelling in job duties. ? Responds to support requests and provide solutions. ? Document troubleshooting procedures, solutions, and configurations for future reference. May also conduct training sessions for Tier 1 and Tier 2 engineers to improve overall technical competency within the organization Required Knowledge, Skills & Abilities: ? Bachelor?s degree in IT or equivalent work experience. ? Microsoft Certification ? MTA required, MCSE preferred ? Minimum of 5 years experience in IT support. ? Must possess excellent problem solving and troubleshooting skills. ? Must possess excellent multitasking and communication skills. ? Excellent written, grammar and documentation skills. ? Strong knowledge and experience with computer and network (switches, routers, access points, etc.) hardware. ? Strong knowledge and experience with LAN/WAN architecture and best practices within peer to peer or client/server domain Windows environments. ? Strong knowledge and experience with TCP/IP protocol, DHCP, DNS, Active Directory and VPN. ? Strong knowledge of virtualization, storage, firewalls, backup and disaster recovery ? Advanced knowledge of Windows Operating Systems including Windows 10 and 11, Server 2016, 2019, 2022. ? Advanced knowledge of Microsoft Office 365. ? Communicates effectively both in writing and orally. ? Excellent interpersonal communication skills when communicating with clients in person. ? Works well in team environment and under high pressure. ? Must be able to work with and without supervision and be a self starter! ? MSP experience only please. ? 100% remote, you can work anywhere in the state of CA. Job Type: Full-time Pay: $30.00-$35.00 per hour. Benefits: ? 401(k) ? 401(k) matching ? Dental insurance ? Health insurance ? Life insurance ? Paid time off ? Referral program ? Vision insurance Schedule: ? 8 hour shift ? Monday to Friday ? On call on weekends and evenings Supplemental pay types: ? Bonus opportunities Work Location: Remote Work from Home Job Type: Full-time Pay: $32.00 - $37.00 per hour Expected hours: 40 per week Benefits: ? 401(k) ? 401(k) matching ? Dental insurance ? Health insurance ? Life insurance ? Paid time off ? Vision insurance Schedule: ? 8 hour shift ? Day shift ? Monday to Friday ? On call ? Weekdays ? Weekends as needed Experience: ? Help desk: 5 years (Required) ? Windows: 7 years (Required) Location: ? California (Required) Work Location: Remote