The Intake Client Specialist manages a queue of incoming documents to create new clients, and update existing clients as needed in the Customer Relationship Management (CRM) system. This Specialist operates within a service level agreement managing speed to start entry while observing various agency specific handling procedures maintaining the highest level of accuracy for billing and compliance purposes. This is a fully remote position. Employees must be located in Iowa (applicants outside of Iowa will not be considered). The starting wage is $17.00/hour with weekly pay, PTO, and benefits available after 30 days of employment. Position Responsibilities may include, but not limited to ? Review incoming Medical Service Authorizations and Medical paperwork to create new clients, update existing clients, and close accounts as needed ? Correspond and follow up with Agency Case Managers via email, State Portal Messaging, and phone calls for action items or needed information ?... Troubleshoot and resolve account issues as required ? Coordinate with internal business partners including but not limited to Logistics, Customer Care, Billing, and Compliance ? Assist other departments for Intake-related inquiries Required Skills and Experience ? High school diploma or equivalent ? Basic Microsoft Office skills ? Previous Data Entry skills ? Strong analytical skills with high attention to detail and accuracy ? Ability to problem solve issues in a timely manner ? Ability to navigate multiple computer systems, applications, and utilize search tools to find information ? Strong verbal, written, and interpersonal communication skills ? Ability to prioritize, meet deadlines, and adjust as needed in a fast paced environment ? Ability to achieve high production and quality standards ? Ability to work effectively in both a team and individual environment ? Sincerity and passion for helping people ? Prior experience adhering to company policies and showing core values Preferred Skills and Experience ? Some college experience or equivalent ? Medical Billing terminology Physical Requirements ? Repetitive motions that include the wrists, hands and/or fingers ? Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods ? Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus Our team members enjoy: ? Free Breakfast & Lunch ? Casual Dress Code ? Tiered growth path for promotion starting Day 1 ? Eligible for Referral Bonuses starting Day 1 ? Weekly paychecks ? PTO, 401k, & a Full benefits package Company Overview Mom?s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom?s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others. EEO Mom?s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status