Role Description
This position is responsible for providing administrative support to our nursing home facilities, providers, and clinical teams on a daily basis.
• Works daily with clinical field team to support patient care activities with our customers.
• Provides exceptional customer service with follow up communication to facilities, providers, and clinical field team.
• Demonstrates a strong sense of urgency when responding to all requests.
• Works proactively to anticipate need and support patients, facility, and clinical team.
• Manages branch calendar and ensures appropriate schedule for facility and clinical team.
• Protects interiority of service by assuring necessary documentation is part of patient records.
• Manages the coordination of visit in the 360care timeframe.
• Tracks and manages the production of dentures prosthetics.
• Understands a clinical emergency with an intention to triage patient with the most urgent need.
• Assists field team with monitoring equipment, supplies, and planned maintenance.
• Understands company insurance as demonstrated with patient extended care and warranty process.
• Operates teams efficiently and understands production versus cost for each dental visit.
• Verifies, reviews, and follows up on all patient information.
• Works with facility to ensure all paperwork is completed in advance of visit.
• Balances and reviews daily production reports and monitors for solutions.
• Conducts routine audits of data input to assure integrity of daily work.
• Keeps Branch Manager / Dental Operations Director informed of events that could affect the integrity of company.
• Daily report production numbers to Branch Manager.
• Responsible for completing and initiating documentation process for denture preauthorization.
• Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
• Maintains confidentiality of all information; abides with HIPAA, OSHA, and PHI guidelines at all times.
• To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.
• Reacts positively to change and performs duties as assigned.
Qualifications
• High school diploma required; college degree or experience preferred.
• Dental scheduling experience required.
• Dental office experience required.
• Strong computer skills required with proficiency in Microsoft Office.
• Critical thinking/Solutions-based skills required for time sensitive environment.
• Strong time management skills required.
• Detail-oriented.
• Ability to multi-task.
Requirements
• We will only employ those who are legally authorized to work in the United States.
• Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.