Description: ? Work in front of a computer for approximately 8 hours speaking with members ? Listen to member?s needs and provide direction for care ? Build a trusting and caring relationship with members ? Educate members on benefits and health resources ? Document and track contacts with members ? Resolve issues with limited management intervention ? Collaborate with colleagues for the best customer experience ? Coach and assist in call center staff development Requirements: ? Must work an 8 hour shift between 8am and 8pm EST ? Customer Service experience in a transaction based environment ? 1+ year of Microsoft Office Suite Experience ? Experience working multiple screens and applications ? Effective organizational skills ? Effective communication skills, both verbal and written Benefits: ? Medical, dental, and vision benefits ? 401(k) retirement savings plan ? Employee Stock Purchase Plan ? Fully-paid term life insurance ? Short-term and long term disability benefits ? Paid Time Off (PTO) or vacation pay ? Paid holidays ? Well-being programs ? Education assistance ? Free development courses ? CVS store discount ? Discount programs with partners