About the position As a Catering Guest Experience Manager at Walt Disney Parks and Resorts, you will be responsible for providing clients with a memorable catering experience while managing Event Operations and Catering Cast Members. This role serves as a liaison between various teams to ensure the integrity of events and partners, promoting a positive work environment and effective communication across departments. Responsibilities ? Execute events from both Convention logistics and Catering operations perspectives. , ? Work directly with Catering, Culinary, and Entertainment partners, as well as clients. , ? Lead Convention and Catering Cast during events. , ? Ensure overall client satisfaction with catering during events. , ? Promote a safe work environment and food safety culture. , ? Demonstrate expertise in safety and service standards, regulatory requirements, and procedures. , ? Be visible and available to respond to the needs of clients, cast members, and peers. , ? Guide cast members through event operational performance with real-time feedback. , ? Recognize team members for outstanding performance and customer service. , ? Set clear priorities and expectations for cast members. , ? Build employee engagement through communication and mentoring. , ? Work cross-departmentally to achieve shared goals and understand the impact of decisions. , ? Identify and clear obstacles to ensure successful events. , ? Perform administrative duties such as attending meetings and compiling operational metrics. Requirements ? At least five years of Catering or Convention experience in a resort environment or relevant experience. , ? Understanding of the Convention business. , ? Experience coordinating planning, communication, execution, and evaluation of events. , ? Creativity to find solutions and improve Guest and Client experiences. , ? Ability to empower and manage a team. , ? Ability to work in a fast-paced environment and lead in stressful situations. , ? Ability to optimally resolve conflict and work effectively with cast members at all levels. , ? Schedule availability to include weekends, variable shifts, and holidays. Nice-to-haves ? At least two years of Food & Beverage Management experience. , ? Event planning or event services experience. , ? Talent for developing partnerships and working with all team members. , ? Knowledge of Walt Disney World procedures. , ? Knowledge of Matra, My Time, CDS. , ? Lean Manufacturing/Continuous Improvement experience. , ? Experience working in a high volume, restaurant or catering environment. , ? Food safety certification. Benefits ? Health and savings benefits , ? Educational opportunities , ? Special extras unique to Disney