Job Summary This is an exciting opportunity for freshers to join Flipkart, one of Indias leading e-commerce companies, for a work-from-home position. This role offers flexibility, allowing employees to work from the comfort of their homes while contributing to the companys growth and providing exceptional customer service. As a part of our team, you will play a crucial role in delivering a seamless shopping experience to Flipkarts customers, ensuring quick and efficient resolution of queries, orders, and support requests. Key Responsibilities ? * Handle customer inquiries via phone, email, and chat regarding order processing, product details, returns, refunds, and other related issues. ? * Maintain high-quality standards in customer communication, ensuring that all interactions are accurate, professional, and timely. ? * Collaborate with internal teams to provide real-time solutions for customer problems. ? * Perform order tracking, shipment updates, and order cancellations as needed. ? * Maintain confidentiality and follow security protocols while handling sensitive customer information. ? * Provide feedback and suggestions for improving customer satisfaction and operational efficiency. ? * Document all interactions in the customer service database. ? Required Skills and Qualifications ? * High School Diploma or equivalent; Bachelors degree is a plus. ? * Excellent verbal and written communication skills in English. ? * Proficiency with computer software and internet navigation. ? * Strong problem-solving skills and a customer-first attitude. ? * Ability to work independently and manage time efficiently. ? * Basic knowledge of e-commerce and online shopping processes. ? * Attention to detail, accuracy, and professional conduct. ? Experience ? * No prior experience is required for this position. Freshers are welcome to apply. ? * Previous experience in customer service or a remote work environment would be an advantage but is not essential. ? Working Hours ? * The role offers flexible working hours, with a primary requirement of covering customer support during Flipkarts operating hours (Monday to Sunday, 8:00 AM to 10:00 PM IST). ? * Employees can choose from morning, evening, or night shifts based on their convenience. ? Knowledge Skills and Abilities ? * Customer Service Orientation: Strong commitment to providing excellent customer service, with a focus on empathy, patience, and professionalism. ? * Technical Skills: Ability to efficiently use various computer programs and applications, including CRM systems, order management tools, and basic Microsoft Office applications. ? * Problem Solving: Capable of quickly diagnosing issues, providing accurate information, and escalating problems when necessary. ? * Communication Skills: Proficiency in written and spoken English for effective interaction with customers. ? * Adaptability: Comfort with changing processes and technology to meet customer needs. ? Benefits ? * Remote Work: Work from the comfort of your home, eliminating the need for a daily commute. ? * Flexibility: Options for part-time or full-time work with a variety of shifts available. ? * Training and Support: Comprehensive onboarding program and ongoing training to ensure a smooth start and continuous improvement. ? * Competitive Salary: Attractive compensation package with incentives based on performance. ? * Career Growth Opportunities: Room for advancement within the company and new opportunities in various departments. ? * Health and Wellness Programs: Access to health insurance, online wellness programs, and other health-related benefits. ? * Work-Life Balance: Balanced work environment that promotes productivity and flexibility. ? Why Join Flipkart? Flipkart is a leader in Indias e-commerce industry, offering an innovative and dynamic work environment. By joining our team, you will be part of a company that values its employees, offers continuous learning and growth opportunities, and provides a supportive and friendly atmosphere. Flipkart promotes a culture of teamwork, inclusion, and diversity?where freshers and seasoned professionals alike have the chance to make a meaningful impact. How to Apply Interested candidates can apply by visiting the Flipkart Careers page on our official website. Applications should include a resume, cover letter, and contact information. Our HR team will review applications and reach out to suitable candidates for further assessment.