Transforming Healthcare with CVS Health: A Unique Opportunity for a Virtual Patient Manager
At CVS Health, we're on a mission to redefine the healthcare landscape by making it more personal, convenient, and affordable. As a leader in the healthcare industry, we're committed to delivering enhanced human-centric care that addresses the evolving needs of our patients. We're seeking an experienced Virtual Patient Manager to join our team and play a critical role in managing and growing our post-acute care performance networks.
About the Role: Virtual Patient Manager
As a Virtual Patient Manager, you will be responsible for overseeing the day-to-day management of several post-acute markets, fostering strong relationships with Skilled Nursing Facilities (SNFs) and Home Health Agencies (HHAs), and driving performance improvements within our networks. This remote opportunity allows you to work from the comfort of your own home, with less than 10% travel required.
Key Responsibilities:
- Manage and develop relationships with SNFs and HHAs to drive network growth and performance.
- Collaborate with internal client teams to ensure seamless communication and coordination.
- Engage with SNF Interdisciplinary Teams to optimize length of stay for ACO and Value-Based Care patients and ensure patient stability post-discharge.
- Lead monthly meetings with performance network facilities/agencies to report outcomes and recommend process improvements.
- Identify high-priority care redesign interventions to enhance performance and efficiency within local networks.
- Utilize CVS Health's patient tracking software platform daily to inform decision-making.
- Collaborate with Clinical Strategists and Site of Care Managers to communicate PAC interventions to partners.
- Confirm start of care dates for HHAs, including documentation of any delays or readmissions.
- Review and initiate SNF escalations for patients with Social Determinants of Health (SDOH) or clinical barriers to discharge.
- Analyze readmission reasons and implement process improvements with SNFs/HHAs.
Essential Qualifications:
- 6+ years of experience in healthcare and/or business, with a strong background in patient assessment, evaluation, and case management.
- Strong critical thinking skills to analyze medical data and reports.
- Ability to exercise independent judgment and make informed decisions.
- Bachelor's degree required.
- Residency in South Carolina is mandatory.
Preferred Qualifications:
- Understanding of Care Transition Models (e.g., Naylor, Coleman, Boost).
- Case management and discharge planning experience.
Skills and Competencies:
To succeed in this role, you'll need to possess a unique blend of skills and competencies, including:
- Strong communication and interpersonal skills.
- Ability to work collaboratively with internal and external stakeholders.
- Analytical and problem-solving skills.
- Proficiency in patient tracking software platforms.
- Adaptability and flexibility in a rapidly changing healthcare environment.
Career Growth Opportunities and Learning Benefits:
At CVS Health, we're committed to supporting the growth and development of our employees. As a Virtual Patient Manager, you'll have access to a range of training and development opportunities, including:
- Comprehensive onboarding program.
- Ongoing training and education in post-acute care and population health management.
- Opportunities for career advancement within the organization.
Work Environment and Company Culture:
At CVS Health, we're proud of our culture and work environment. As a remote employee, you'll be part of a dynamic and inclusive team that values:
- Diversity, equity, and inclusion.
- Collaboration and teamwork.
- Innovation and continuous improvement.
- Employee well-being and work-life balance.
Compensation, Perks, and Benefits:
We offer a competitive compensation package, including:
- A salary range of $54,300 - $119,340 per annum.
- Eligibility for a CVS Health bonus, commission, or short-term incentive program.
- Comprehensive benefits package, including medical, dental, and vision coverage.
- 401(k) retirement savings plan and Employee Stock Purchase Plan.
- Paid Time Off (PTO) and holidays.
- Well-being programs, education assistance, and free development courses.
Join Our Team: Apply Now!
If you're a motivated and experienced healthcare professional looking for a challenging and rewarding role, we encourage you to apply for this Virtual Patient Manager position. As a CVS Health team member, you'll be part of a dynamic organization that's shaping the future of healthcare. Apply now and take the first step towards a fulfilling new career!
Don't miss this opportunity to make a meaningful impact in the lives of our patients. Submit your application today!
Apply Now