At arenaflex, we're committed to delivering exceptional customer experiences across the globe. Our Shipping & Delivery Support (SDS) team plays a vital role in achieving this goal by developing and maintaining support content for customer service associates, delivery drivers, and customers worldwide. We're now seeking a highly skilled Translation Program Specialist to join our team and contribute to the success of our localization function.
**About arenaflex**
arenaflex is a global leader in e-commerce, committed to innovation, customer obsession, and operational excellence. Our mission is to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online. With a diverse and inclusive workplace, we strive to create a culture that empowers our employees to deliver exceptional results for our customers.
**Job Summary**
As a Translation Program Specialist, you will play a critical role in ensuring the delivery of high-quality translations for our global organization. You will work autonomously in a fast-paced environment, managing multiple projects simultaneously, and collaborating with internal stakeholders and vendors to meet tight deadlines. Your passion for improving both the customer and content author experience will drive your success in this role.
**Key Responsibilities**
* Receive daily translation/localization requests from internal team and stakeholders, and create and manage translation projects in the arenaflex Translation Management System (ATMS) by outsourcing to vendors.
* Coordinate and communicate project delivery timelines based on project volumes, and translation/review process needs, ensuring timely completion and high-quality results.
* Troubleshoot issues or questions regarding target audience, file type, and business requirements, and respond to linguistic queries from translation vendors.
* Request feedback from internal stakeholders and coordinate with vendors for implementation, ensuring seamless integration and effective communication.
* Utilize project management methodology, including risk management, to plan, scope, and deliver projects on time, within budget, and to a high standard, ensuring they meet the requirements of the business.
**Ideal Candidate**
We're looking for a highly skilled and experienced Translation Program Specialist who can comprehend complex technical concepts and processes. You will have demonstrated project management experience, organizational discipline, and the ability to track and manage work for several complex projects simultaneously. Your quick decision-making skills, attention to detail, and strengths in Dive Deep and Learn and Be Curious will enable you to excel in this role.
**Basic Qualifications**
* 2+ years of experience in project management and localization
* Excellent business communication skills
* Experience working in a global, cross-functional, multilingual team
**Preferred Qualifications**
* Proven ability to learn new software, concepts, and processes
* Strong attention to detail
* Passion for intercultural communication
* Proven organizational skills and ability to multitask
* Ability to work independently with little oversight
* Ability to ask critical questions to comprehend customer needs and discover the root cause of issues
* Fluency in one or more non-English languages
* Comprehension of translation/localization industry processes
* Knowledge of localization tools, translation management systems, and working knowledge of content management systems
**arenaflex Culture and Benefits**
At arenaflex, we're committed to creating a diverse and inclusive workplace where our employees can thrive. We offer a range of benefits, including:
* Competitive base pay, ranging from $56,700/year in our lowest geographic market up to $118,900/year in our highest geographic market
* Equity, sign-on payments, and other forms of compensation as part of a total compensation package
* Full range of medical, financial, and/or other benefits
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a motivated and experienced Translation Program Specialist looking for a new challenge, please apply via our internal or external career site. We're an equal opportunity employer and welcome applications from qualified candidates with arrest and conviction records.
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**Note:** arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Pursuant to the Los Angeles County Fair Chance Ordinance and the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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