Introduction to TruStage and Our Mission
At TruStage, we are dedicated to making a brighter financial future accessible to everyone. As a leading provider of insurance, investment, and technology solutions, we prioritize people first and strive to create a diverse and inclusive environment. Our team is passionate about building innovative solutions that push the boundaries of what's possible. We are now seeking an experienced Technical Support Specialist to join our team, focusing on delivering exceptional client services and software implementation support. If you have a passion for technical support, a deep understanding of consumer lending, and experience with Windows Server, SQL Server, and IIS, we encourage you to apply for this exciting opportunity.
About the Role
As a Technical Support Specialist at TruStage, you will play a critical role in ensuring the success of our clients by providing technical expertise and support for our software applications. Your primary focus will be on evaluating all aspects of the software to ensure it is functional, integrates easily with client systems, and is easy to maintain. You will work closely with our Implementation Team, Client Services Support, Learning and Development, Product Management, and Sales and Marketing teams to achieve our goals of increasing market share and maximizing customer value.
Key Responsibilities
- Actively engage with client services support and implementation teams to assess and resolve technical issues that arise, ensuring timely and effective solutions for our clients.
- Define and develop best practices and strategies for successful client installations and upgrades, focusing on streamlining the installation process and troubleshooting tools.
- Collaborate with project teams for new software versions prior to deployment to customers, ensuring a smooth transition and minimal disruptions.
- Effectively manage time to meet schedules, assigned tasks, and goals, prioritizing work to meet multiple deliverables and deadlines.
- Assist in creating technical documentation for easier installations, use of software, and database schemas, and provide technical training for support and implementation teams.
- Develop, implement, and monitor process control points and improvements necessary for defect elimination, minimizing issues with customer deployment.
Essential Qualifications
To be successful in this role, you should have:
- 3+ years of experience in Technical Support, with a deep understanding of Consumer Lending and experience installing and configuring Windows Server, SQL Server, and IIS.
- Strong technical, analytical, and logical thinking skills, with the ability to problem-solve and work in a team environment.
- Excellent communication skills, both written and verbal, with the ability to communicate clearly in all situations.
- Basic knowledge of networking skills, such as subnets, routing, and DNS, and experience running SQL scripts and PowerShell scripts.
- A Bachelor's Degree is desired, and prior experience working in a fast-paced, entrepreneurial, and deadline-driven environment is preferred.
Preferred Qualifications
While not required, the following qualifications are preferred:
- Experience with Azure DevOps and strong organizational skills, with the ability to shift gears quickly and wear multiple hats.
- Exceptional time management skills, with the ability to anticipate issues and prioritize work to meet multiple deliverables and deadlines.
- Experience working in a remote environment, with a strong preference for someone available to work within the Pacific Time Zone.
Career Growth Opportunities and Learning Benefits
At TruStage, we are committed to the growth and development of our employees. As a Technical Support Specialist, you will have access to:
- Ongoing training and development opportunities to enhance your technical skills and knowledge.
- Collaboration with experienced professionals in the field, providing opportunities for mentorship and knowledge sharing.
- A dynamic and supportive work environment that encourages innovation, creativity, and growth.
- Recognition and rewards for outstanding performance, including opportunities for career advancement and professional development.
Work Environment and Company Culture
At TruStage, we pride ourselves on our diverse and inclusive work environment, where everyone can bring their best self and thrive. Our company culture is built on the values of transparency, integrity, and honesty, and we strive to create a workplace that is:
- Collaborative and supportive, with a focus on teamwork and open communication.
- Innovative and dynamic, with a willingness to take risks and try new approaches.
- Customer-centric, with a focus on delivering exceptional service and support to our clients.
- Committed to the growth and development of our employees, with opportunities for training, mentorship, and career advancement.
Compensation, Perks, and Benefits
We offer a competitive salary range of $81,100.00 - $121,600.00, depending on experience and qualifications. Additionally, we provide a range of perks and benefits, including:
- Comprehensive health and wellness programs, including medical, dental, and vision coverage.
- Retirement savings plans, including 401(k) matching and pension plans.
- Generous paid time off and holiday schedules, with opportunities for flexible work arrangements.
- Professional development opportunities, including training, mentorship, and education assistance.
Conclusion
If you are a motivated and experienced Technical Support Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity. With a competitive salary, comprehensive benefits, and a dynamic work environment, TruStage is the perfect place to grow your career and make a difference in the lives of our clients. Join our team today and be part of a company that is shaping the future of financial services.
How to Apply
To apply for this role, please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you and exploring how you can contribute to the success of our team.
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