At blithequark, we are dedicated to making a difference in the lives of our customers and providers. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, and we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. As a leader in the healthcare industry, blithequark is seeking a highly skilled and compassionate Provider Customer Service Call and Chat Representative to join our team.
This is a full-time, 40 hours per week, Monday through Friday position that offers the flexibility to work remotely from your home in the Eastern, Central, and Mountain Time zones. As a Provider Customer Service Call and Chat Representative, you will serve as the advocate for providers, demonstrating accountability and ownership to resolve issues in a multi-channel environment, including calls, dual chats, and emails. You will be responsible for quickly and appropriately contacting college professionals, seeking to understand and identify the needs of providers, answering questions, and resolving issues in a timely and efficient manner.
To be successful in this role, you must have a high school diploma or equivalent work experience, be at least 18 years old, and have at least one year of customer service experience analyzing and solving customer concerns. You must also have experience with computers and Windows PC applications, including the ability to navigate and learn new and complex computer system applications.
To be successful in this role, you must possess strong multitasking skills, including managing multiple conversations simultaneously. You must be skilled in quickly resolving calls and messages, effectively preventing escalated complaints, and have strong time management skills. You must also have high emotional intelligence and empathy, excellent active listening and comprehension abilities, and exceptional written communication skills.
At blithequark, we are committed to providing our employees with the training and development they need to succeed in their roles. We offer 11 weeks of paid training, which will be conducted virtually from your home. During this time, you will learn about our systems, processes, and policies, and you will have the opportunity to ask questions and seek feedback from your trainers and colleagues.
At blithequark, we believe in promoting from within and providing our employees with opportunities for career growth and development. As a Provider Customer Service Call and Chat Representative, you will have the opportunity to develop your skills and knowledge and move into other roles within the company. We offer a range of training and development programs, including leadership development, mentorship, and career coaching, to help you achieve your career goals.
At blithequark, we are committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. We believe in fostering a culture of diversity, equity, and inclusion, and we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. As a remote employee, you will be part of a virtual team that is passionate about making a difference in the lives of our customers and providers.
At blithequark, we offer a competitive compensation and benefits package that includes a hourly range of $19.88 to $33.22 per hour, based on full-time employment. We also offer a range of benefits, including a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution. Our benefits package is designed to support the well-being and success of our employees and their families.
If you are a highly skilled and compassionate customer service professional who is passionate about making a difference in the lives of our customers and providers, we encourage you to apply for this exciting opportunity. As a Provider Customer Service Call and Chat Representative at blithequark, you will have the opportunity to develop your skills and knowledge, work with a talented and dedicated team, and make a positive impact on the lives of our customers and providers. Apply today to join our team and start making a difference!
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