Welcome to The UPS Store
The UPS Store is a leading provider of retail shipping, postal, and business services, with a strong presence across the United States. As a subsidiary of UPS, we offer a wide range of products and services to help small businesses and individuals achieve their goals. Our company is built on a foundation of excellence, innovation, and customer satisfaction, and we are committed to providing a supportive and inclusive work environment for our employees.
About the Position
We are seeking a highly capable and experienced Project Coordinator to join our team in New York. As a Project Coordinator, you will play a critical role in leading operational guidance and support within our franchise network for event and construction projects. This is an exciting opportunity to work with a dynamic team and contribute to the success of our franchisees. If you have a strong background in project management, excellent communication skills, and a passion for delivering exceptional results, we encourage you to apply for this role.
Key Responsibilities
- Take ownership of end-to-end responsibilities for new store buildouts, including strategic participation in key meetings, meticulous coordination of design processes, comprehensive management of trackers/spreadsheets/paperwork, oversight of construction activities, and timely project completion.
- Provide comprehensive support for relocations, remodel extensions, and voluntary remodels, demonstrating proficiency from design initiation to compliance packet submission.
- Execute smooth ownership transfers, managing all requisite paperwork, coordinating intricate design processes, engaging in rigorous construction coordination, and ensuring unwavering compliance.
- Facilitate franchise contract renewals with precision and dedication, carefully managing paperwork, orchestrating seamless design processes, closely monitoring construction activities, and ensuring commitment to timeline compliance throughout.
- Serve as the primary point of contact between The UPS Store, Inc., UPS, vendors, and franchisees, addressing inquiries, resolving concerns, and ensuring seamless communication channels at all times.
- Conduct regular touchpoint calls with franchisees to provide comprehensive project updates, facilitate efficient paperwork completion, and communicate clear next steps with precision and professionalism.
- Proficiently manage project schedules for franchisee training, ensuring adherence to policies, procedures, and responsibilities.
- Collaborate cross-functionally with operational franchise consultants, actively participating in networking meetings and activities aimed at enhancing store performance and fostering a culture of excellence and innovation.
Essential Qualifications
- Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook, coupled with demonstrated experience in effectively leveraging collaboration tools such as Zoom/Teams for seamless project management.
- Prior experience in franchising or business consulting is highly preferred, along with a proven track record of success in project management roles.
- Bachelor's Degree or equivalent experience required; UPS employees with a minimum of three years of UPS experience are also eligible to apply.
- Must be currently located in the same geographic location as the job or willing to relocate yourself.
- Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Preferred Qualifications
- Demonstrated proficiency in maintaining a process-driven approach, coupled with a commitment to timeline compliance, continuous improvement, and operational excellence.
- Exceptional communication skills, encompassing both written and verbal proficiency, to effectively convey complex project updates and requirements with clarity and precision.
- Proven ability to cultivate and nurture strong relationships with internal and external stakeholders, fostering trust and collaboration.
- Self-motivated and disciplined, with an innate ability to thrive in both on-site and remote work environments, maintaining focus, organization, and productivity amidst challenges and setbacks.
- Solution-oriented mindset, adept at identifying and addressing business challenges with agility and foresight, ensuring sustainable resolutions and preventing recurrence.
- Proficient in meeting facilitation, engaging audiences both in-person and virtually, fostering participation, collaboration, and consensus-building.
- Sound understanding of franchise organizational structures and dynamics, coupled with a keen awareness of franchise products, services, and profitability metrics.
Career Growth Opportunities and Learning Benefits
At The UPS Store, we are committed to providing our employees with opportunities for growth and development. As a Project Coordinator, you will have access to training and development programs, mentorship, and career advancement opportunities. You will also have the chance to work with a talented team of professionals who are passionate about delivering exceptional results and making a positive impact on our customers and communities.
Work Environment and Company Culture
Our company culture is built on a foundation of respect, inclusivity, and teamwork. We believe in fostering a positive and supportive work environment that encourages collaboration, creativity, and innovation. As a Project Coordinator, you will be part of a dynamic team that values diversity, equity, and inclusion, and is committed to making a positive impact on our customers and communities.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including a salary range that is benchmarked against industry standards. Our benefits package includes medical, dental, and vision coverage, flexible spending accounts, health savings accounts, and a 401(k) retirement program. We also offer paid vacation, holidays, and personal time, as well as a discounted employee stock purchase program.
Conclusion
If you are a motivated and experienced project management professional who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity. As a Project Coordinator at The UPS Store, you will have the chance to work with a talented team of professionals, contribute to the success of our franchisees, and make a positive impact on our customers and communities. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now!
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