At arenaflex, we are dedicated to providing exceptional patient care and customer experience in our pharmacies. As an Experienced Pharmacy Customer Service Associate, you will play a vital role in delivering a distinctive and delightful customer experience, while also assisting our pharmacists in the practice of pharmacy. If you are passionate about delivering outstanding customer service and have a strong desire to work in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading healthcare company that is committed to improving the lives of our patients and customers. We operate a network of pharmacies across the country, providing a wide range of services, including prescription filling, health and wellness programs, and customer support. Our team of dedicated professionals is passionate about delivering exceptional patient care and customer experience, and we are seeking like-minded individuals to join our team.
**Key Responsibilities**
As an Experienced Pharmacy Customer Service Associate, you will be responsible for:
* Modeling and delivering a distinctive and delightful customer experience, including greeting customers, offering assistance with products and services, and resolving customer issues.
* Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service.
* Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions.
* Engaging customers and patients by greeting them and offering assistance with products and services.
* Resolving customer issues and answering questions to ensure a positive customer experience.
* Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience.
* Recommending items for sale to customers and recommending trade-up and/or companion items.
* Registering customer purchases on assigned cash register, collecting cash and distributing change as requested; processing voids, returns, rain checks, refunds, and exchanges as needed.
* Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records.
* Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader.
* Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
* Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
* Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians.
* Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties, as assigned by the Pharmacy Manager.
* Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking and storing shipment of pharmaceuticals.
* Maintaining knowledge of Company asset protection techniques, and filing claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
* Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
* Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise.
* Completing resets and revisions as directed.
* Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
* For consumable items, assisting in stock rotation, using the first in, first out method and restock outs.
* Having working knowledge of store systems and store equipment.
* Providing customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
* Assuming web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
* Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
* Complying with all company policies and procedures; maintaining respectful relationships with coworkers.
* Completing special assignments and other tasks as assigned.
**Essential Qualifications**
* Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
* Requires willingness to work flexible schedule, including evenings and weekend hours.
**Preferred Qualifications**
* Prefer six months of experience in a retail environment.
* Prefer to have prior work experience with arenaflex.
* Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
* Prefer good computer skills.
* Prefer the knowledge of store inventory control.
* Prefer PTCB certification.
**Skills and Competencies**
* Excellent customer service skills, with a strong focus on delivering a distinctive and delightful customer experience.
* Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
* Strong communication and interpersonal skills, with the ability to work effectively with customers, pharmacists, and other team members.
* Ability to learn and adapt to new systems and processes, with a strong focus on continuous learning and professional development.
* Strong problem-solving skills, with the ability to resolve customer issues and answer questions in a timely and efficient manner.
* Ability to work independently, with minimal supervision, and as part of a team.
* Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we are committed to the growth and development of our team members. As an Experienced Pharmacy Customer Service Associate, you will have the opportunity to:
* Develop your skills and knowledge in customer service, pharmacy operations, and inventory management.
* Work with a team of dedicated professionals who are passionate about delivering exceptional patient care and customer experience.
* Participate in ongoing training and development programs, including PTCB certification and continuing education credits.
* Take on new challenges and responsibilities, with opportunities for career advancement and professional growth.
* Enjoy a dynamic and fast-paced work environment, with a focus on continuous learning and improvement.
**Work Environment and Company Culture**
At arenaflex, we are committed to creating a positive and inclusive work environment that supports the growth and development of our team members. As an Experienced Pharmacy Customer Service Associate, you will:
* Work in a clean, safe, and well-maintained store environment, with a focus on customer satisfaction and employee well-being.
* Be part of a team that is passionate about delivering exceptional patient care and customer experience.
* Enjoy a dynamic and fast-paced work environment, with a focus on continuous learning and improvement.
* Have access to ongoing training and development programs, including PTCB certification and continuing education credits.
* Participate in company-sponsored events and activities, including team-building exercises and community outreach programs.
**Compensation, Perks, and Benefits**
At arenaflex, we offer a competitive compensation package, including:
* A starting hourly rate of $15.00-$20.00 per hour, depending on experience and qualifications.
* Opportunities for career advancement and professional growth.
* Ongoing training and development programs, including PTCB certification and continuing education credits.
* A dynamic and fast-paced work environment, with a focus on continuous learning and improvement.
* A positive and inclusive work environment that supports the growth and development of our team members.
* Access to company-sponsored events and activities, including team-building exercises and community outreach programs.
**How to Apply**
If you are passionate about delivering exceptional patient care and customer experience, and have a strong desire to work in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, including individuals with disabilities and veterans.
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