At arenaflex, we're on a mission to elevate every single journey. We're not just a company – we're a team of passionate individuals who strive to make a difference in the lives of our customers and colleagues alike. If you're looking for a role that will challenge you, inspire you, and reward you with opportunities for growth and development, then we want to hear from you.
**About arenaflex**
arenaflex is a leading airline that operates in multiple markets across the globe. We're committed to providing exceptional customer experiences, and we're looking for talented individuals who share our passion for delivering outstanding service. Our team is diverse, dynamic, and multicultural, and we're proud to be part of an industry that connects people and cultures from all over the world.
**Job Summary**
We're seeking an experienced Customer Service Executive to join our Customer Care team in Miami, Florida. As a key member of our team, you'll be responsible for managing customer complaints, analyzing and resolving claims and requests, and liaising with various stakeholders to ensure seamless customer experiences. If you have a passion for customer service, excellent communication skills, and a strong work ethic, then we want to hear from you.
**Key Responsibilities**
As a Customer Service Executive, you'll be responsible for:
* Managing, analyzing, and resolving pre-flight, in-flight, and post-flight claims and requests of different kinds, using various tools and platforms provided by arenaflex.
* Contacting customers and consumer defense channel entities in different markets using existing platforms (telephone, email, chats, WhatsApp, defense channel portals, among others).
* Controlling and following up on cases under your care, complying with expected quality standards.
* Complying with relevant policies, procedures, and guidelines, including those outlined in PIC (Information and Knowledge Portal), LAE files, CICUS, MSP, CUS intranet, reinforcement emails, among others.
* Promoting feedback to different areas where failures are detected, after analyzing cases and implementing continuous improvement.
**Requirements**
To be successful in this role, you'll need:
* A Bachelor's or Associate Degree in Administration, Logistics, Tourism, or a related field.
* At least 2 years of previous experience in Customer Service is required.
* Proficiency in MS Office and Google Suite tools.
* Fluency in English and Spanish is required.
* Advanced knowledge of SABRE is required.
* Strong customer orientation, communication, and teamwork skills.
* Availability to occasionally work outside of regular hours.
* The candidate must be authorized to work in the United States.
**What You'll Find at arenaflex**
When you join our team, you'll discover a dynamic, global, and multicultural industry that offers:
* Medical benefits.
* 401k retirement plan.
* Vacation days.
* Personal days.
* Travel benefits.
* Sick leave.
In addition, you'll be part of an attractive industry that offers:
* A wide range of career development options.
* A Wellness Program that includes a Discount Club with special prices for arenaflex employees on various products and services worldwide.
* The opportunity to know the world with our Staff Travel benefits.
* A dynamic environment with constant changes and challenges.
**Work Environment and Culture**
Our team is passionate, driven, and committed to delivering exceptional customer experiences. We're a global company with a multicultural team, and we celebrate our diversity and individuality. Our work environment is dynamic, fast-paced, and constantly evolving, and we're looking for individuals who are adaptable, resilient, and enthusiastic about learning and growth.
**Compensation and Benefits**
arenaflex offers a competitive compensation package, including:
* A salary that reflects your experience and qualifications.
* Medical benefits.
* 401k retirement plan.
* Vacation days.
* Personal days.
* Travel benefits.
* Sick leave.
**How to Apply**
If you're ready to join our team and take your career to new heights, then apply now! We're excited to hear from you and learn more about your qualifications and experience.
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