At blithequark, we are part of a dynamic and innovative industry that thrives on data-driven insights and analytics. As a leader in our field, we recognize the importance of leveraging exceptional analytical practices to drive business outcomes and guest satisfaction. Our Consumer Insight, Measurement & Analytics (CIMA) team is at the forefront of this effort, utilizing actionable statistics analytics, integration, and insights to inform decision-making and improvement strategies.
We are seeking an experienced Performance Data Analyst to join our Digital and Travel Operations Analytics (DTOA) team. As a Performance Analyst, you will play a critical role in providing measurement and analytical support for our Contact Centers and pre-arrival commerce operations. Your expertise in data analysis, forecasting, and statistical modeling will help drive business decisions and optimize our virtual and contact center channels to enhance guest satisfaction and commercial outcomes.
To succeed in this role, you should possess a Bachelor's degree and at least 2+ years of quantitative, non-internship experience in an analytical function. You should be familiar with forecasting techniques, including traditional statistical methods and/or machine learning or deep learning approaches. Strong attention to detail, proactive interest in understanding performance and decisions, and effective communication skills (verbal, written, and visual) are essential.
While not required, we prefer candidates with solid knowledge of statistical inference and proven experience in applying statistical rigor to analyses. Familiarity with data visualization best practices and experience with data visualization tools, such as Tableau or Power BI, are also desirable. Excellent SQL skills and fluency in R or Python, as well as the ability to quickly adapt and learn new applications and skills, are highly valued.
To excel in this role, you should possess a unique combination of technical, business, and interpersonal skills, including:
At blithequark, we are committed to the growth and development of our team members. As a Performance Data Analyst, you will have access to a range of training and development opportunities, including:
At blithequark, we pride ourselves on our dynamic and inclusive company culture. Our team members are passionate, curious, and committed to excellence, and we foster a work environment that is collaborative, supportive, and fun. As a remote worker, you will be part of a virtual team that is connected by a shared passion for data-driven insights and analytics.
We offer a competitive salary range of $25-40 per hour, as well as a range of perks and benefits, including:
If you are a motivated and analytical professional with a passion for data-driven insights and business analytics, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Performance Data Analyst, you will play a critical role in driving business outcomes and guest satisfaction, and you will have access to a range of training and development opportunities to enhance your skills and advance your career. Apply now to take the first step in an exciting and rewarding career with blithequark!
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