Introduction to blithequark
Are you ready to explore a world of possibilities, both at work and during your downtime? Join the blithequark family, and you'll venture to the far corners of the planet, develop your skills, and become the best version of yourself. As you embark on a new journey, you'll handle challenges with flexibility and ease, acquiring new skills and propelling your career while having a great time. Feel free to enhance both your personal and work life and jump on board!
About the Role
The Customer Service Agent collaborates with customers in a courteous, professional, friendly, and expert manner. This role is perfect for individuals who are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career with blithequark.
Key Responsibilities
- Issue, reissue, and refund traveler tickets
- Book, ticket, and confirm flight reservations
- Rebook travelers on oversold flights and during irregular operations
- Perform passenger check-in and front seat assignment (except curbside), correct oversold seat assignments, and issue upgrades
- Issue vouchers as well as direct contractors for passenger lodging facilities, meals, and transportation; coordinate refuel and refresh
- Perform passenger boarding, including ticket lift as well as ticket lift/check
- Work gate reader/scanner and related duties to include pre-boarding, monitoring/checking carry-on items, and exit line models
- Operate jetways/bridges for purposes of boarding and deplaning passengers
- Make boarding and departure gate announcements
- Convey domestic/international flight records
- Perform passenger service flight close-out procedures
- Accept, check, and label passengers' baggage at destination points, full-service ticket counters, and premium ticket counters
- Maintain schedule of flight boarding process
- Perform customer care hands-on training
- Process and complete credit card baggage transactions at counters in the ticket counter area and activation stations
- Assist passengers with self-service kiosk check-in and kiosk baggage handling at ticket counters
- Manage lines at ticket counter stands and ticket counters
- Clear/verify international documents at counter in the ticket counter area and activation stations
- Accept and activate passengers' self-labeled bags at activation stations
- Assist customers requiring special assistance or in-station; assist boarding, deplaning, and transporting non-ambulatory passengers, special assistance passengers, or unaccompanied minors
- Perform customer assistance work related to handling regional flights and contractor/ground handling arrangements or agreements
- Have standard and predictable attendance on-site, including meeting any mandatory overtime requirements
- Respond and assist during security and/or emergency situations
- Provide connecting passengers gate information
- Provide quality customer care in a professional manner and in accordance with blithequark's guidelines
- Adhere to company policies, procedures, and performance standards
- Complete job-relevant stages of training
- Comply with applicable laws (e.g., DOT, FAA, TSA)
- Utilize various internal resources/systems, including during customer interactions
- Wear uniform as required by company policy
Essential Qualifications
- Bachelor's degree
- Bilingual language skills required in certain locations
- Valid driver's license as required by local authorities
- Must satisfy FAA criminal background checks to qualify for unescorted access authorizations to airport security identification display areas (SIDA), if applicable
- Must be able to obtain appropriate airport authority and/or US Customs security badges, if applicable
- Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting to meet company and security requirements
- Must be authorized to work in the U.S.
Preferred Qualifications
- Working knowledge of Saber or other Passenger Service Systems
- Past face-to-face customer service experience
- Experience working in a fast-paced environment
Career Growth and Learning Benefits
At blithequark, we believe in investing in our employees' growth and development. As a Customer Service Agent, you'll have access to comprehensive training programs, mentorship, and opportunities to advance your career. You'll be able to develop new skills, take on new challenges, and contribute to the success of our company.
Work Environment and Company Culture
blithequark is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. Our company culture is built on a foundation of integrity, respect, and empathy. We believe in fostering a positive and supportive work environment that encourages collaboration, creativity, and innovation.
Compensation, Perks, and Benefits
As a Customer Service Agent with blithequark, you'll enjoy a competitive salary of $24/hour, as well as a comprehensive benefits package that includes:
- Medical benefits: access to health, dental, prescription, and vision benefits from day one
- Wellness programs: tools, resources, and support to help you maintain a healthy work-life balance
- 401(k) program: available upon enrollment, with company contributions available after one year
- Additional benefits: employee assistance program, pet insurance, discounts on hotels, cars, cruises, and more
Conclusion
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career with a leading company, we encourage you to apply for the Customer Service Agent role with blithequark. Join our team and become part of a dynamic and inclusive workplace that values diversity, integrity, and respect. Apply now and take the first step towards an exciting and fulfilling career with blithequark!
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