Experienced Part-time Evening Customer Service Representative for Dynamic Remote Opportunities at blithequark

Introduction to blithequark

At blithequark, we are dedicated to delivering exceptional customer experiences through our innovative and dynamic approach to customer service. As a leader in our industry, we are committed to fostering a culture of excellence, diversity, and inclusion. We believe in empowering our team members to grow professionally and personally, providing them with the tools and resources necessary to succeed in their roles. If you are a motivated and customer-focused individual looking for a new challenge, we invite you to join our team as a part-time evening Customer Service Representative.

Job Overview

We are seeking highly skilled and enthusiastic Customer Service Representatives to join our team on a part-time basis. This is an eight-week contract position that requires availability to work Monday through Thursday from 6 PM to 11 PM EST, with two 15-minute breaks and a 30-minute lunch, as well as Saturday from 12 PM to 6 PM EST with a 30-minute lunch. As a Customer Service Representative at blithequark, you will be responsible for handling outbound calls in a courteous and professional manner, resolving customer concerns, and updating our database in an accurate and timely manner.

Key Responsibilities

• Handle outbound calls within an acceptable time period in a courteous and professional manner
• Effectively and professionally resolve customer concerns and issues
• Update database in an accurate and timely manner after each call
• Keep up to date on campaign specifics and meet all targets for productivity, quality, attendance, and code of conduct
• May be assigned to handle inbound calls, respond to inbound calls within an acceptable time period in a courteous and professional manner
• May be assigned to handle 'Toplist' inbound and outbound calling, contacting customers with large investments
• Escalate complaints and issues to Supervisor when necessary and keep the management team informed of customer feedback
• May be assigned to assist with quality, monitoring and pulling calls, as a 'peer monitor'
• May be assigned to handle routine administrative tasks for operations, training, or quality
• May be assigned to respond via email or telephone to inquiries received via email or internet
• May be assigned to handle "compliance" or "escalated" inquiries

Qualifications and Requirements

To be successful in this role, you will need to have:

• 6 months or more of experience in customer service, data entry, or a related field
• Ability to read, write, and speak English fluently
• Ability to follow a script word for word for 6-8 hours per day
• Internet speed requirements include 50 download and 10 upload
• Ability to take or place a high volume of calls per day, with a goal of handling 30 calls per hour using an auto dialer or call flow
• Strong computer skills and ability to grasp material and concepts quickly and effectively

Technical Requirements

To perform this role, you will need to have:

• Your own PC computer (cannot be a MAC, Chrome, Lenex, etc.)
• A USB headset (no wireless)
• A dual monitor set up

What We Offer

At blithequark, we are committed to providing our team members with a comprehensive compensation and benefits package. This includes:

• Competitive hourly rate of $20.00 per hour
• Eligibility for medical, dental, and vision benefits
• Critical illness, accident, and hospital benefits
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available
• Life insurance, short and long-term disability, and health spending account
• Transportation benefits and employee assistance program
• Time off and leave, including PTO, vacation, or sick leave

Work Environment and Culture

At blithequark, we are proud of our dynamic and inclusive work environment. As a fully remote team, we offer our team members the flexibility to work from the comfort of their own homes. We believe in fostering a culture of collaboration, respect, and open communication, and we are committed to providing our team members with the tools and resources necessary to succeed in their roles.

Career Growth and Development

At blithequark, we are committed to helping our team members grow professionally and personally. We offer a range of training and development opportunities, including on-the-job training, mentorship programs, and career advancement opportunities. If you are looking for a challenging and rewarding role that offers opportunities for growth and development, we invite you to join our team.

How to Apply

If you are a motivated and customer-focused individual looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Conclusion

At blithequark, we are dedicated to delivering exceptional customer experiences through our innovative and dynamic approach to customer service. If you are a highly skilled and enthusiastic Customer Service Representative looking for a new challenge, we invite you to join our team. With a comprehensive compensation and benefits package, a dynamic and inclusive work environment, and opportunities for growth and development, this is an exciting opportunity that you won't want to miss. Apply today to become a part of our team and take the first step towards a rewarding and challenging career at blithequark.

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