Introduction to blithequark and the Role
At blithequark, we are committed to delivering exceptional customer experiences through our dedicated customer service team. As a key member of our ordering processing support team, you will play a vital role in managing spare parts sales orders, working closely with internal and external customers, and ensuring seamless order delivery. If you have a passion for providing top-notch service and are detail-oriented with excellent organizational skills, we invite you to join our dynamic team as a Part-Time Data Entry and Ordering Processing Specialist.
Job Overview
This part-time position is based at our blithequark location and offers a competitive hourly rate of $25.00 - $28.00. As a Data Entry and Ordering Processing Specialist, you will be responsible for a wide range of tasks, including order processing, customer interaction, and reverse logistics management. Your primary goal will be to ensure that all orders are processed efficiently and accurately, providing our customers with an exceptional experience.
Key Responsibilities
- Interact with customers, sales, and service representatives to handle pre-sales and post-sales service functions related to domestic and international order processing.
- Process orders for materials for both domestic and international requests in accordance with blithequark policy and practice.
- Coordinate and perform activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
- Receive customer requests and prepare documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
- Update databases with the status of returned materials issues and account for returns inventory.
- Record and report the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
- Ensure service information is accessible by sorting and filing documents/forms and handle requests for additional company materials.
- Maintain records of returns, schedule changes, product enhancements or changes, and product pricing, and resolve return credit problems.
- Coordinate and perform activities associated with the transfer of consigned material.
- Coordinate and perform activities associated with order tracking and customs clearance by working with transportation carriers and brokers.
Essential Qualifications
To be successful in this role, you will need:
- Direct customer support experience, including administrative experience.
- Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
- Proficiency in utilizing business tools such as E-mail, Microsoft Word, Excel, and PowerPoint.
- Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software is desired.
- A typical education and experience requirement for this role is an Associate degree or equivalent, with 1-3 years of related experience.
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- Previous experience in a customer-facing role, preferably in a similar industry.
- Advanced proficiency in Microsoft Office, particularly Excel.
- Experience with data analysis and reporting.
- Knowledge of logistics and supply chain management principles.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Strong attention to detail and organizational skills.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Proficiency in using various software applications, including ERP systems.
- Analytical and problem-solving skills, with the ability to resolve issues efficiently.
- Strong teamwork and collaboration skills, with the ability to work effectively with internal and external stakeholders.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Data Entry and Ordering Processing Specialist, you will have access to various training and development opportunities, including:
- On-the-job training and mentorship.
- Professional development courses and workshops.
- Opportunities for career advancement and progression.
- Access to industry-leading software and technology.
Work Environment and Company Culture
At blithequark, we pride ourselves on our dynamic and supportive work environment. Our company culture is built on the values of teamwork, innovation, and customer satisfaction. As a member of our team, you can expect:
- A collaborative and inclusive work environment.
- Opportunities for socialization and team-building activities.
- A culture of continuous learning and development.
- A commitment to work-life balance and employee well-being.
Compensation, Perks, and Benefits
At blithequark, we offer a competitive compensation package, including:
- A hourly rate of $25.00 - $28.00.
- A generous benefits package, including 401k, 401K Matching, Paid Time Off, Sick Time, and short-term disability.
- 100% paid medical, dental, and vision benefits.
- Opportunities for career advancement and professional growth.
Conclusion
If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Data Entry and Ordering Processing Specialist, you will play a vital role in delivering exceptional customer experiences and contributing to the success of our organization. Don't miss out on this opportunity to grow your career and be part of a dynamic and supportive team. Apply now to take the first step towards an exciting and rewarding career at blithequark!
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