Introduction to Bright Horizons Family Solutions
Bright Horizons Family Solutions is a leading provider of childcare and early education services, dedicated to creating a workforce that promotes and supports diversity and inclusion. We are committed to providing equal employment opportunities to all individuals without discrimination. As a company, we strive to make a positive impact on the lives of children, families, and communities. Our mission is to provide high-quality care and education that helps children develop their full potential, while also supporting the needs of working families.
Job Overview
We are seeking an experienced and skilled Manager, Business Intelligence and Client Reporting to join our team. As a key member of our enterprise reporting team, you will be responsible for managing internal processes and resources, executing on our internal roadmap, and supervising shared resources. This is a 100% remote opportunity, offering you the flexibility to work from anywhere and manage your work environment to suit your needs. If you have a strong background in business intelligence, client reporting, and team management, we encourage you to apply for this exciting opportunity.
Key Responsibilities
As a Manager, Business Intelligence and Client Reporting, your primary responsibilities will include:
- Developing and maintaining a basic understanding of various Bright Horizons reporting systems
- Working independently with IT, stakeholders, and Product Analysts to investigate viability of department's ability to meet reporting needs
- Overseeing Salesforce ticketing process to ensure timely response to requests and updating the ticketing system to reflect current needs
- Managing shared team resources, including Qlik and automation developers, to ensure efficient and properly prioritized allocation and assignments
- Owning the enterprise reporting team's documentation wiki by ensuring team members populate and/or modify documentation according to established protocols and requirements
- Assisting senior director with roadmap management and review
- Assisting senior director with establishing and maintaining standardized report bundles, tracking costs associated with customizations, and cross-charging as needed
- Monitoring and improving BI operations, automating processes where possible, and identifying and correcting issues proactively
- Working with senior director to improve the quality and speed of decision-making and inform new product development process by designing and implementing reports, dashboards, and presentations, and analyzing customer and market data
- Scheduling and coordinating with other teams
- Coordinating onboarding for new hires, including system access requests and adding to distribution lists
- Driving knowledge sharing within and across verticals
Essential Qualifications
To be successful in this role, you will need:
- A Bachelor's Degree in Business or a related field
- 5+ years of hands-on experience with reporting and analytics solutions
- Hands-on experience in creating dashboards, reports, and analytics that support data-driven decision making and support
- Experience with Microsoft SQL, SSRS, and stored procedures
- Demonstrated ability to lead complex BI implementation projects
Preferred Qualifications
While not essential, the following qualifications are preferred:
- Experience with Qlik and automation development
- Knowledge of Salesforce and ticketing processes
- Experience with data visualization tools and techniques
- Strong understanding of business intelligence and client reporting principles
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Strategic thinking: ability to think critically and strategically about business intelligence and client reporting
- Leadership skills: ability to lead and manage a team of professionals
- Communication skills: ability to communicate effectively with stakeholders, including IT, Product Analysts, and senior directors
- Problem-solving skills: ability to identify and correct issues proactively
- Collaboration skills: ability to work collaboratively with cross-functional teams
- Technical skills: proficiency in Microsoft SQL, SSRS, and stored procedures, as well as experience with Qlik and automation development
Career Growth Opportunities and Learning Benefits
At Bright Horizons Family Solutions, we are committed to supporting the growth and development of our employees. As a Manager, Business Intelligence and Client Reporting, you will have access to a range of career growth opportunities and learning benefits, including:
- Professional development: opportunities for professional growth and development, including training and education programs
- Mentorship: mentorship and coaching from experienced professionals
- Cross-functional collaboration: opportunities to work collaboratively with cross-functional teams
- Industry conferences and events: opportunities to attend industry conferences and events
Work Environment and Company Culture
At Bright Horizons Family Solutions, we pride ourselves on our positive and supportive work environment. As a Manager, Business Intelligence and Client Reporting, you will be part of a dynamic and collaborative team that values diversity, inclusion, and respect. Our company culture is built on the following principles:
- Respect: we value and respect each other's differences and perspectives
- Integrity: we act with integrity and transparency in all our interactions
- Accountability: we take responsibility for our actions and decisions
- Collaboration: we work collaboratively to achieve our goals and objectives
Compensation, Perks, and Benefits
As a Manager, Business Intelligence and Client Reporting at Bright Horizons Family Solutions, you will be eligible for a range of compensation, perks, and benefits, including:
- Competitive salary: a competitive salary range of $60,000 - $85,000 per year
- Health care: comprehensive health care benefits, including medical, dental, and vision coverage
- Retirement savings: opportunities to save for retirement through our 401(k) plan
- Sick leave: paid sick leave to support your physical and mental health
- Vacation time: paid vacation time to relax and recharge
- Paid holidays: paid holidays to celebrate and observe special occasions
- Disability insurance: disability insurance to support you in the event of illness or injury
- Life insurance: life insurance to provide financial protection for your loved ones
- Tuition reimbursement: opportunities for tuition reimbursement to support your ongoing education and development
Conclusion
If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for the Manager, Business Intelligence and Client Reporting role at Bright Horizons Family Solutions. This is a unique opportunity to join a dynamic and collaborative team and contribute to the success of our organization. With a competitive salary, comprehensive benefits, and opportunities for growth and development, this role has everything you need to succeed. Don't miss out on this exciting opportunity – apply today and take the first step towards a rewarding and challenging career with Bright Horizons Family Solutions.
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