Why arenaflex?
arenaflex is a global leader in short‑form, mobile‑first video entertainment. With hundreds of millions of daily active users across more than 150 countries, our platform empowers creators to express themselves, discover new ideas, and connect with fans in real time. From bustling studios in Los Angeles and New York to vibrant hubs in London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo, arenaflex’s mission is to inspire imagination and bring joy to every corner of the world.
The Opportunity: Live Community Moderator – Arenaflex Chat
We are looking for passionate, detail‑oriented individuals to join our U.S. Data Security (USDS) team as Live Community Moderators. In this hybrid role—available part‑time or full‑time—you will protect the integrity of our real‑time chat environments, ensuring a safe, vibrant, and welcoming experience for our diverse user base.
About USDS – Security‑First at arenaflex
The USDS division operates as a security‑first unit within arenaflex United States. Its purpose is to enhance data protection, content moderation, and platform safety for American users. USDS collaborates closely with Site Reliability Engineering (SRE), Product, Engineering, and Trust & Safety teams to build robust processes, automate repetitive tasks, and respond swiftly to emerging threats.
Key Responsibilities
As a Live Community Moderator, you will:
- Monitor Real‑Time Chat Streams: Review millions of user‑generated messages across live events, livestreams, and short video comments, flagging and removing content that violates community guidelines.
- Enforce Policies Consistently: Apply arenaflex’s moderation policies—including hate speech, harassment, misinformation, and illicit content—while maintaining a balanced, culturally aware approach.
- Collaborate with SRE Teams: Work hand‑in‑hand with SRE engineers to develop automated detection tools, improve incident response playbooks, and reduce manual moderation load.
- Incident Response & Escalation: Participate in real‑time incident triage, escalating high‑severity events to the Trust & Safety escalation channel and documenting outcomes.
- Documentation & Knowledge Sharing: Contribute to runbooks, SOPs, and knowledge bases, ensuring new moderators can quickly understand best practices.
- Data‑Driven Improvements: Analyze moderation metrics, identify patterns, and propose enhancements to policies or tooling that increase efficiency and user safety.
- Cross‑Functional Projects: Lead or support initiatives that automate moderation workflows, integrate AI‑driven detection, or improve user reporting mechanisms.
Essential Qualifications
- Education: Bachelor’s degree in Computer Science, Information Technology, Communications, or a related field, OR equivalent professional experience.
- Moderation Experience: Minimum 3 years of hands‑on experience moderating user‑generated content for large‑scale platforms.
- Technical Proficiency: Strong familiarity with Linux operating systems, shell scripting, and basic networking concepts.
- Analytical Mindset: Excellent logical reasoning, problem‑solving, and critical‑thinking skills.
- Communication Skills: Clear, concise written communication; ability to convey policy decisions to diverse audiences.
- Self‑Starter Attitude: Ability to work independently, prioritize tasks in a fast‑paced environment, and quickly adapt to new tools.
- Location: Based in Kentucky, USA (remote work permitted with occasional on‑site meetings).
Preferred Qualifications & Skills
- Master’s degree in a technical discipline or related field.
- Programming experience in Python, Go, or C++.
- Hands‑on exposure to SRE concepts such as AIOps, APM, incident management, and disaster recovery.
- Familiarity with modern tech stacks: Kubernetes, Elasticsearch, ClickHouse, Message Queues (e.g., Kafka), OpenTSDB, or Service Meshes.
- Previous work with AI‑assisted moderation platforms (e.g., Perspective API, custom ML models).
- Understanding of privacy regulations (GDPR, CCPA) and how they intersect with real‑time content moderation.
Core Competencies for Success
- Empathy & Cultural Sensitivity: Ability to judge content within its cultural context while upholding universal community standards.
- Attention to Detail: Spotting subtle policy violations amid high‑velocity chat streams.
- Team Collaboration: Working across SRE, Product, Engineering, and Trust & Safety to align on objectives.
- Continuous Learning: Staying current on emerging threats, platform updates, and moderation best practices.
- Process Optimization: Identifying repetitive manual tasks and championing automation.
Growth & Learning Opportunities
arenaflex invests heavily in the professional development of its employees. As a Live Community Moderator you will have access to:
- Internal training courses on AI‑driven moderation, SRE fundamentals, and data privacy.
- Mentorship programs connecting you with senior Trust & Safety leaders.
- Opportunities to transition into specialized roles such as Trust & Safety Analyst, SRE Engineer, or Policy Manager after demonstrating impact.
- Conference sponsorships for industry events like Trust & Safety Summit, SREcon, and Black Hat.
Work Environment & Culture
At arenaflex, we celebrate diversity, creativity, and curiosity. Our culture is built on:
- Transparency: Open communication channels across all levels; regular all‑hands updates on product direction.
- Collaboration: Cross‑functional squads that empower every voice to shape the platform.
- Innovation: A “fail fast, learn faster” mindset that encourages experimentation with new moderation tools.
- Well‑being: Flexible work hours, remote‑first policies, and a supportive environment for mental health.
Compensation, Perks & Benefits
We offer a competitive hourly rate ranging from $27 to $37 based on experience, skill set, and location. The total rewards package includes:
- Health Coverage: 100 % employer‑paid medical, dental, and vision insurance.
- Financial Wellness: 401(k) with company match, health‑savings account (HSA) matching, and flexible spending accounts (FSA).
- Paid Time Off: 10 paid holidays, 17 days of Paid Personal Time Off (PPTO) accrued with tenure, 12 weeks of parental leave, and 2 months of supplemental disability pay.
- Additional Benefits: Employee Assistance Program (EAP), mental‑health resources through Lyra, on‑site gym access (or wellness stipend), and mobile phone reimbursement.
- Equity & Bonuses: Eligibility for performance‑based bonuses and limited‑stock unit awards.
How to Apply
If you are excited to safeguard a global community, enjoy solving complex, real‑time challenges, and want to grow within a forward‑thinking technology company, we want to hear from you. Submit your resume and a brief cover letter outlining your moderation philosophy and any relevant technical projects.
For inquiries or accommodations during the recruitment process, please contact our talent acquisition team at
[email protected].
Join arenaflex Today
Become a vital part of a team that’s shaping the future of short‑form video entertainment. Your expertise will help protect millions of creators and viewers, ensuring that arenaflex remains a safe, vibrant, and inspirational space for every voice. Apply now and start your journey with arenaflex!