At arenaflex, we're dedicated to providing exceptional customer service and insurance solutions to our valued members and customers. As an experienced Insurance Customer Service Representative, you'll play a vital role in delivering top-notch service, ensuring customer satisfaction, and driving business growth. If you're passionate about insurance, customer service, and working from home, we invite you to join our dynamic team!
**About arenaflex**
arenaflex is a leading provider of insurance and membership services, committed to helping our members and customers navigate the complexities of property and casualty insurance. With a strong focus on customer satisfaction, we strive to deliver personalized solutions that meet the unique needs of each individual. Our team is passionate about making a difference in the lives of our members and customers, and we're excited to welcome like-minded professionals to our fold.
**Job Summary**
As an Insurance Customer Service Representative, you'll be responsible for handling property and casualty (p&c) related customer service and/or billing inquiries and problems via the telephone. You'll provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium, ensuring that our members and customers receive the best possible service. With a strong focus on customer satisfaction, you'll work closely with our team to identify opportunities to enhance retention and better meet the needs of our customers.
**Key Responsibilities**
* Contact policyholders from our existing book of business through inbound/outbound telephone calls, direct mail, and email to review policies prior to renewal
* Review and update policy to enhance retention and better meet the needs of the consumer
* Counsel the policyholder concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance
* Make appropriate recommendations and/or changes to the policy and gain policyholder acceptance to process the changes
* Receive and respond to calls and emails received by the insurance service center, documenting all activity (changes to policy, coverage options, recommendations, and cross-selling) in EPIC
* Utilize knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
* Provide quotes on endorsements as requested
* Identify opportunities to apply discounts, process insurance verification forms for insured, and act as liaison for information exchange between customer and insurance companies
* Process changes to policies within EPIC as well as submit changes to specific companies, following up with company to ensure change requests have been processed in a timely manner
* Review policy information and references company-specific claims procedures to assist insured in filing claims
* Mail insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer
* Recognize cross-sell opportunities (membership and insurance) and obtain quote information
* Other duties as assigned
**What We Offer**
* A competitive hourly rate, depending on experience and salary zone
* Eligible for Annual Merit Increase
* Comprehensive Health benefits package, including Paid Time Off (accruals begin on first day of employment), 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts
* Nearly 4 weeks of paid time off accrued during the first year
* Paid time off to volunteer
* Tuition reimbursement
* 401(K) plan with company match up to 7%
* Free AAA Premier Battery Membership
**Requirements**
* High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment
* Property and Casualty insurance license required
* Membership license preferred and/or ability to obtain within 90 days of employment
**Work Schedule**
* Monday - Friday, 10 a.m. to 6 p.m. CST with rotating Saturday's with team
* Saturday hours would be 9 a.m. to 3 p.m.
**Why Join arenaflex?**
At arenaflex, we're committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.
**How to Apply**
If you're a motivated and customer-focused professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join our team of dedicated professionals.
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**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all team members.
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