Introduction to Lumos and Our Mission
Lumos is a pioneering company that provides 100% Fiber-Optic Internet access to over 375,000 homes and businesses across Virginia, North Carolina, South Carolina, and with recent expansions into Ohio and Kentucky. Our mission is built on the belief that the possibilities of tomorrow cannot be achieved with the infrastructure of yesterday. Therefore, we are dedicated to building a 100% Fiber Optic network from the ground up, backed by local, expert customer service, to create an Internet built for the future.
About Our Company Culture and Values
At Lumos, we are driven by our commitment to a brighter tomorrow. We pride ourselves on being disruptors of the status quo, with a startup mindset that encourages us to step up, move first, and adapt as we go. Our culture is built on the principles of servant leadership, where everyone is confident in their purpose and humble enough to pay close attention to details. We prioritize people, whether they are our customers or teammates, and we strive to build loyalty by putting them first and doing whatever it takes to meet their evolving needs.
Job Overview
We are seeking a highly skilled and motivated NOC Engineer I, Outage Management to join our team on a full-time basis. This role is based on the 3rd shift (11pm-8am) and is crucial for the management and resolution of network outages, ensuring quick and effective restoration of services to our customers. The ideal candidate will have a strong background in network operations, excellent analytical and problem-solving skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Coordinate network outages with Voice, Video, IP, Transport, OSP, and Local Operations engineers to ensure quick resolution.
- Perform event notifications to internal and external customers and leaders within the Lumos teams.
- Assist with 3rd party ticket creation for off-net outages and escalations.
- Assist with network outage isolation and troubleshooting.
- Identify chronic issues on the network and provide support in resolving those issues.
- Identify, diagnose, and resolve problems affecting network performance that have been escalated and unresolved within the NOC teams.
- Provide technical and analytical support in determining the root cause of network problems and implement action plans to resolve potential or active network impacting issues.
- Work tickets to find solutions in order to correct customer network issues and faults.
- Provide assistance and support to other team members as required during critical outages.
- Provide assistance to Voice, Transport, IP, Broadband engineers as needed.
- Provide assistance to the Change Management team as needed.
- Perform any other duties assigned by NOC management.
Technology Skill Matrix
The successful candidate will have extensive experience with Ethernet/TCP/IP Networking and a detailed understanding of IEEE and ITU standards for FTTH & GPON technologies. They should be proficient in:
- SNMP, UDP, IMAP, DNS, RADIUS (AAA), LDAP, NTP, and SMTP.
- Intermediate TDM, SONET, Optical Fiber, CWDM/DWDM experience.
- Ethernet and Mobile Backhaul Experience.
- OTN, ROADM, SONET, cross-connect provisioning, and signal grooming.
- Experience working with MPLS and designing layer 2 and layer 3 private networks, including programming and testing VPN.
- Experience with various protection and switching methodologies to include UPSR/BLSR.
- Ability to completely design, build, program, deploy, and document new IP services from a network core to multiple customer sites.
- BTI, CISCO, CIENA, Infinera Transport experience.
- Thorough knowledge of the OSI model and its application to various transmission protocols and multi-protocol routing including VRF, VPN, EIGRP, BGP, OSPF, VPLS, and VPRN.
Essential Qualifications
To be considered for this role, candidates should have:
- 2-4 years of professional-level experience or 5+ years of related Engineering/Technical experience in the Fiber or Telecom industry.
- Excellent communication and customer service skills.
- Good analytical and problem-solving skills.
- Detail-oriented with good organizational and time management skills.
- Effective interpersonal skills to interact successfully with internal and external customers, leadership, and team members.
- Demonstrated experience with MS Office, including Word and Excel.
- Vendor certifications preferred, including BTI, Cisco, CIena, Adtran, Alcatel-Lucent, Fortinet, VeloCloud, etc.
Preferred Qualifications
While not mandatory, the following qualifications are highly desirable:
- Experience in a similar role within the telecom or fiber-optic industry.
- Advanced certifications in networking or related fields.
- Proficiency in additional software tools relevant to network operations and management.
Career Growth Opportunities and Learning Benefits
At Lumos, we are committed to the growth and development of our team members. As a NOC Engineer I, Outage Management, you will have opportunities to:
- Develop your skills in network operations and management.
- Advance your knowledge of fiber-optic and telecom technologies.
- Participate in training and certification programs to enhance your career prospects.
- Contribute to the development of new processes and technologies that drive our mission forward.
Work Environment and Company Culture Highlights
Our work environment is dynamic, fast-paced, and collaborative. We offer:
- A culture that values innovation, teamwork, and customer satisfaction.
- A flexible and supportive work environment that encourages work-life balance.
- Opportunities for professional growth and development.
- A competitive compensation package and comprehensive benefits.
Compensation, Perks, and Benefits
We offer a competitive salary and a comprehensive benefits package that includes:
- Comprehensive health, dental, and vision coverage.
- Competitive compensation packages, including bonus options for eligible positions.
- Paid Time Off and 12 Paid Holidays / Personal Days.
- Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
- 100% employer-paid life and disability insurance.
- Employee Assistance Program (EAP) with access to professional support for life’s challenges.
- 401K plan with up to 5% employer contribution and a self-directed brokerage option.
- Wellness program offering education and cash incentives for gym attendance and nutrition programs.
- Employee referral bonuses.
- Discounts on Lumos Fiber Internet for employees who live in our service areas.
Conclusion and Call to Action
If you are a motivated and skilled individual looking for a challenging and rewarding role in network operations and management, we encourage you to apply for the position of NOC Engineer I, Outage Management. Join our team and be part of building a brighter tomorrow for our customers and communities. Apply now and take the first step towards an exciting and fulfilling career with Lumos.
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