Join the blithequark Family and Take Your Career to New Heights
Are you ready to embark on a journey of growth and discovery, both personally and professionally? Look no further than blithequark, where we're committed to helping our team members reach their full potential. As a leader in the aviation industry, we're seeking a talented and driven Customer Service Manager to join our team in Philadelphia, USA. With a competitive salary of $25/hour and a comprehensive benefits package, this is an opportunity you won't want to miss.
About blithequark and the Aviation Industry
blithequark is a leading player in the aviation industry, with a commitment to providing exceptional customer experiences and a safe, efficient, and reliable operation. Our company culture is built on a foundation of respect, trust, and teamwork, and we're dedicated to fostering a diverse and inclusive work environment. As a Customer Service Manager with blithequark, you'll be part of a team that's passionate about delivering outstanding service and making a positive impact on the lives of our customers.
Job Summary
We're looking for a seasoned Customer Service Manager to lead our frontline teams and drive operational excellence in our Philadelphia location. As a Customer Service Manager with blithequark, you'll be responsible for ensuring a safe, high-performing operation while delivering an exceptional customer experience. You'll lead, engage, train, and develop our frontline colleagues, and work collaboratively with other departments to achieve shared goals.
Key Responsibilities
- Drive operational excellence while maintaining a safety-conscious environment that elevates end-to-end exceptional customer care, resulting in employee and client safety and well-being.
- Be a safety advocate: Identify and address safety concerns on a case-by-case basis.
- Establish team and individual objectives that support departmental and organizational targets; Mentor and guide frontline colleagues in skill development, customer care excellence, and company culture behaviors.
- Establish and promote effective relationships with colleagues that foster empathy, legitimacy, trustworthiness, respect, and pride.
- Successfully allocate resources and provide suitable support to enable teams to deliver on functional objectives in a safe manner.
- Guarantee the continuous safety and reliability of our operation by conducting self-reviews, observations, root cause analyses, and other related safety activities.
- Promote effective communication among departments to engage our team to work together to achieve shared objectives.
- Ensure knowledge of Joint Collective Bargaining Agreement (JCBA) and guarantee colleagues adhere to corporate policy/strategy.
- Embody the core values: (Energy, responsibility, productivity, reliability, trustworthiness, good faith, genuineness, inspiration, and reliability).
- Oversee elevated service issues and be visible to your colleagues when issues arise.
- Communicate key corporate and local information to frontline leaders in an efficient and effective manner.
- Capacity to learn and apply association contract rules/regs in everyday interactions with frontline colleagues and local association leaders.
Essential Qualifications
- Bachelor's degree required.
- 3 years of experience leading others.
- Knowledge of organizational policies and procedures and functional automation applications.
Preferred Qualifications
- Past airport customer care experience.
- Knowledge of Microsoft Office, including Word, Excel, PowerPoint, Outlook, etc.
- USPS clearance or the ability to obtain USPS clearance (USPS has a five-year US residency requirement).
Skills, Licenses, and Certifications
- Ability to draw out the best performance in the workforce through proactive employee engagement and support for a comprehensive work space.
- Ability to effectively listen - focusing on what others are saying, taking time to understand the points being made, posing questions as fitting.
- Decisive ability to reason - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Ability to monitor and evaluate performance of self, colleagues, and the operation to make improvements or take corrective action.
- Strong problem-solving skills.
- Ability to work independently as well as collaboratively.
- Ability to work under demanding operational circumstances.
- Ability to prioritize and execute with a need for speed and accuracy.
- Ability to use sound business judgment to resolve issues with internal and external clients.
- Ability to coordinate station activities and collaborate with multi-functional departments and offices to ensure fundamental requirements are met for a safe, efficient, on-time operation.
What We Offer
At blithequark, we're committed to providing our team members with a comprehensive benefits package and opportunities for growth and development. Here are just a few of the benefits you can expect:
- Medical benefits: On day one, you'll have access to health, dental, prescription, and vision benefits to help you stay healthy.
- Wellness programs: We believe you should be your best self - that's why our wellness programs provide you with the tools, resources, and support you need.
- 401(k) Program: Available upon hire, and, contingent upon the workgroup, employer contributions to your 401(k) program are available following one year.
- Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
Why Join blithequark?
At blithequark, we're passionate about creating a diverse and inclusive work environment that allows our team members to thrive. Here are just a few reasons why you should consider joining our team:
- Opportunity to work with a leading player in the aviation industry.
- Competitive salary and comprehensive benefits package.
- Opportunities for growth and development.
- Collaborative and dynamic work environment.
- Commitment to diversity, equity, and inclusion.
How to Apply
If you're ready to take your career to new heights and join a team that's passionate about delivering exceptional customer experiences, apply now to become a Customer Service Manager with blithequark.
Apply Now
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