Are you a seasoned product manager with a passion for conversational AI and live chat support? Do you have a knack for leading cross-functional teams and driving innovation in the digital space? If so, we have an exciting opportunity for you to join arenaflex's Talk Abilities group as a Partner Product Manager.
**About arenaflex**
arenaflex is a leading global payments and financial services company that is revolutionizing the way people live, work, and pay. Our Talk Abilities group is at the forefront of this revolution, harnessing the power of artificial intelligence to create hyper-personalized experiences for our Cardmembers. We're looking for a talented and motivated individual to join our team and help shape the future of conversational AI and live chat support.
**Job Responsibilities**
As a Partner Product Manager, you will play a critical role in the development and execution of our conversational AI and live chat support capabilities. Your responsibilities will include:
* Leading the acquisition and integration of new product development efforts and defining product requirements that drive customer experience improvements
* Influencing customer data, conversational analysis, industry trends, and technical expertise to analyze existing solutions and develop future capabilities
* Collaborating with engineers, data scientists, and product managers across various value streams to deliver products that balance short-term gains with long-term investments
* Working with core product teams to define customer stories, guide product definition, and build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature planning
* Leading customer testing and post-launch sustainment analysis of automation and identifying ways to improve the experience
* Analyzing performance metrics that demonstrate the health of the product and developing clear data-driven product suggestions accordingly
* Maintaining and refining the product roadmap, planning customer stories to meet the needs of the end-user while focusing on business value
* Supporting the definition and creation of the product strategy, guiding, releasing, and generally customer experience
**Requirements**
To be successful in this role, you will need:
* A bachelor's degree in business, computer science, software engineering, or a related field
* A proven track record of leading cross-functional teams and driving innovation in the digital space
* Excellent written and verbal communication skills, with the ability to articulate complex ideas with brevity and clarity
* A forward-thinking "growth mindset" with an emphasis on innovation trends and emerging industry/space best practices
* A demonstrated ability to manage multiple priorities and projects simultaneously
* A passion for excellent products and services, with a talent for empathizing with customers and articulating product value
**Preferred Qualifications**
* Experience working with conversational AI and live chat support technologies
* Knowledge of agile development methodologies and lean principles
* Familiarity with data analysis and visualization tools
* Experience working with cloud-based platforms and APIs
* Certification in product management or a related field
**What We Offer**
At arenaflex, we're committed to supporting our partners and their families with benefits and programs that promote their overall well-being. This includes:
* Competitive base salaries
* Extra incentives
* 6% Organization Match on retirement savings plan
* Free financial education and financial wellness support
* Comprehensive medical, dental, vision, disability, and life insurance benefits
* Flexible work arrangements and schedules with hybrid and virtual options through Amex Flex
* 20+ weeks paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy
* Free access to on-site health centers set up with medical professionals and specialists (dependent on location)
* Free and confidential counseling support through our Strong Personalities program
* Career advancement and training opportunities
**About arenaflex's Culture**
arenaflex is an equal opportunity employer and follows work choices regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We believe in creating a culture that is inclusive, diverse, and supportive of all individuals.
**Work Environment**
arenaflex is committed to providing a work environment that is flexible, adaptable, and supportive of all employees. We offer a range of work arrangements, including hybrid and virtual options, to ensure that our employees can work in a way that is best for them. Our Amex Flex program provides more flexibility to our employees while ensuring we maintain the essential elements of our in-person culture.
**How to Apply**
If you're a motivated and talented individual who is passionate about conversational AI and live chat support, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture, and to submit your application.
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