At arenaflex, we're seeking a seasoned Customer Development Manager to join our team and play a pivotal role in fostering strong partnerships with our retail customers, suppliers, and internal account teams. As a key member of our organization, you will drive alignment and simplification across all three tiers of the distribution process, leveraging your expertise in insights and analytics to support our retail customers and identify growth opportunities.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services in the beverage industry. Our mission is to deliver exceptional customer experiences, drive business growth, and foster a culture of excellence. With a strong focus on customer satisfaction, we strive to build long-term relationships with our retail customers, suppliers, and internal account teams.
**Job Summary**
As a Customer Development Manager at arenaflex, you will be responsible for creating and delivering actionable insights and recommendations based on a variety of data sources. You will analyze and report on category performance metrics, including sales, profits, margins, and market share, to identify trends and drive improvements. Your analytical skills will be put to the test as you create and deliver reports using Point of Sale (POS) data, syndicated data from sources like Nielsen and IRI, and account-specific databases.
**Key Responsibilities**
* Create and deliver insights and recommendations using various data sources, including POS data, syndicated data, and account-specific databases.
* Monitor the field execution of vendor programs and ensure that our vendor programs are executed effectively in the field.
* Stay informed of analytic best practices across the industry and provide valuable information that aligns with our sales, margin, and market development goals.
* Analyze and report data to identify issues, trends, or exceptions, and develop, communicate, execute, and monitor performance metrics and goals.
* Track category performance including sales, profits, margins, and market share, and create and deliver effective reports using POS data and syndicated data.
* Analyze supply chain to evaluate and recommend supplier performance, and understand and apply customer, consumer, and industry insights using market research data.
* Ensure superior client satisfaction through deep analytics and team problem-solving.
**Requirements**
* Bachelor's Degree and experience within the Consumer Packaged Goods (CPG) sector, with Adult Beverage experience preferred.
* Understanding of National Chain Sales, Retail, and Distributor operations, including category management principles and shopper/consumer insights.
* High-level understanding of Category Management processes and practices, including assertive leadership and decision-making skills with high energy.
* Preferred experience with Syndicated data (Nielsen, IRI) and Internal Shipment Data, as well as a strong foundation in business fundamentals and business finance.
* Excellent analytical, problem-solving, decision-making, and quantitative analysis skills, with intermediate to advanced knowledge of Excel and PowerPoint.
**Nice-to-Haves**
* Experience in the Adult Beverage industry, including familiarity with market research methodologies and ability to collaborate with external retail customers and key suppliers.
**Benefits**
* Comprehensive medical and prescription drug coverage, including dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and 401(k) plan.
* Tuition reimbursement, wellness program, parental leave, vacation accrual, and paid sick leave.
**What We Offer**
* A dynamic and fast-paced work environment with a strong focus on customer satisfaction and business growth.
* Opportunities for career growth and professional development, including training and mentorship programs.
* A collaborative and supportive team environment with a strong sense of camaraderie and shared goals.
* A comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan and tuition reimbursement.
**How to Apply**
If you're a motivated and results-driven professional with a passion for customer development and analytics, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you!
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