Join the Team at blithequark: Revolutionizing Small Business Management
Are you a passionate and driven customer support professional looking for a new challenge? Do you have a knack for problem-solving and a passion for helping small businesses succeed? Look no further than blithequark, the everything app for hourly teams, with employee scheduling, time clocks, payroll, team communication, HR, and more. We're on a mission to make small business teams unstoppable, and we're looking for talented individuals like you to join our team.
About blithequark
blithequark is a cutting-edge platform that's changing the way small businesses manage their teams and grow their business. With a focus on innovation and customer satisfaction, we're committed to providing the best-in-class solutions for small businesses and hourly shift workers. Our platform is used by over 100,000 small businesses, and we've tracked over 1+ billion hours for 2.5+ million workers last year. We're backed by leading venture investors and have offices in San Francisco, Houston, Denver, and Toronto.
Job Summary
We're looking for an experienced Customer Support Representative to join our team in a hybrid work arrangement. As a Customer Support Representative, you'll be responsible for delivering excellent customer support services to our clients via phone, email, and chat. You'll assist our clients in resolving payroll-related inquiries, troubleshooting technical issues, and ensuring their seamless usage of our payroll product. If you're a motivated and customer-focused individual with a passion for helping small businesses succeed, we want to hear from you.
Key Responsibilities
- Delivering excellent customer support services to our clients via phone, email, and chat
- Troubleshooting and resolving customer-reported problems by effectively diagnosing and escalating issues as needed
- Educating customers on the features, functionalities, and best practices of our payroll product
- Keeping accurate records of customer interactions, inquiries, and resolutions in our customer support system
- Collaborating with internal teams to convey customer feedback, identify trends, and suggest product enhancements
- Ensuring customers are getting the most value from our products and that they are on the right plan to best meet their needs
- Striving to exceed customer expectations and contribute to the overall customer satisfaction and retention goals
- Willingness to learn and keep up with product enhancements to support customers effectively
Requirements
To be successful in this role, you'll need:
- 2+ years of customer support experience
- 1+ year of experience working in payroll support or implementation
- Understanding of payroll fundamentals at the federal, state, and local levels
- Proven track record of providing exceptional customer service in a contact center environment
- Demonstrated problem-solving skills and the ability to think critically
- Excellent communication skills with a friendly and professional demeanor
- Tech-savvy with the ability to quickly learn and navigate new software applications
- Ability to work independently as well as collaboratively within a team
- Passion for supporting small businesses and helping them succeed
- Set high standards for yourself matched with exceptional interpersonal skills
- Grit and enthusiasm to be a part of a dynamic and growing company full of opportunity and constant change coupled with a goals-over-roles attitude
What We Offer
At blithequark, we're committed to providing a supportive and inclusive work environment that allows our team members to thrive. Here are some of the benefits and perks we offer:
- Competitive hourly rate ($20/hour depending on experience)
- Stock options - everyone is an owner!
- 401(k) program + 4% company match
- Employer supplemented medical, dental, and vision insurance plans
- 20 days of accrued PTO, annual paid holidays, and paid volunteer time off
- Continued learning and development stipend
- Paid life insurance
- Short- and long-term disability coverage
- Paid parental leave after 1-year of service
- Commuter benefits
- Flexible spending account (FSA) options
- Top-of-the-line equipment and stipend for workspace setup
- Work from home Thursday & Friday
- Meals provided at our vibrant workspaces
- Team offsites and monthly opportunities to engage with fellow team members
Diversity, Equity, and Inclusion at blithequark
At blithequark, we take pride in fostering a welcoming space where every team member of every gender, age, orientation, culture, and walk of life can be their full selves. We recognize that experience comes in many forms, so if you think you're close to what we're looking for (even if you don't meet 100% of the qualifications), we encourage you to apply.
What to Expect During the Interview Process
Our interview process is designed to be thorough and fair, while also giving you a chance to get to know our team and culture. Here's what you can expect:
- Meet the Talent Acquisition team
- Meet the Hiring Manager
- Participate in a technical interview
- Meet the leadership team
- Professional reference checks
- Background check + offer stage
How to Apply
If you're excited about the opportunity to join our team at blithequark, please submit your application. We can't wait to hear from you!
blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to providing a supportive and inclusive work environment that allows our team members to thrive.
Apply Now