Blithequark has been at the forefront of saving lives and protecting what matters most since 1874. As the leading smart home security provider in the U.S., we are dedicated to helping families, businesses, and larger commercial customers every day. Our mission is clear: we help save lives for a living. If you're looking for a career where you can make a real impact, join our team today and put purpose behind your paycheck.
In this critical role, you will serve as a Retention Specialist, focusing on retaining customers who are looking to cancel their Blithequark services. You will be an expert problem solver in a retention and sales capacity, handling a high volume of incoming calls from customers requesting to cancel. Your goal will be to proactively identify opportunities and recommend long-term solutions to keep a customer's business.
At Blithequark, culture is everything! You are not just joining a company – you are joining a family who all share the same goal - Saving Lives. We are serious about creating a culture of career advancement! We want you to achieve your goals personally and professionally. Our inclusive experience for every employee focuses on family, partnership, development, incentives, and fun!
We provide development to advance your career with other internal roles and opportunities for your long-term success. Our training program focuses on training that equips you to be the expert within Blithequark to ensure you meet and exceed your sales targets, which increases your bonus potential.
Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off! We offer an energetic and engaging work environment, and our employees enjoy a culture of coaching, development, and career growth opportunities.
The starting hourly rate for this position is $18.00 per hour and will reach $21.00 per hour after 180 days of employment. (You will receive incremental increases of .50 every 30 days until the rate of $21.00 is reached). We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits, and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.
This role requires onsite paid training for the first 8-12 weeks in Irving, TX. During our 8-week program, you will receive daily support from our training and onboarding teams to ensure you are successful. Your learning journey is focused on product knowledge, selling/saving, competition, and systems training.
At Blithequark, it’s more than a job, it’s a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation, and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers, are united under one noble purpose, we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck, you’re in an important role that makes an impact in the lives of our customers every single day.
Blithequark is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. Blithequark strives to ensure every employee and applicant feels valued.
If you're passionate about making a difference and want to be part of a team that helps save lives, apply now to join our team as a Remote Customer Service/Sales Representative - Retention Specialist at Blithequark!
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