About Delta Airlines and This Opportunity
Delta Airlines is a world-renowned airline that has been a leader in the aviation industry for over 90 years. Our commitment to excellence, customer satisfaction, and employee well-being has earned us numerous awards and recognition. As a Cargo Agent at Delta, you will be part of a dynamic team that plays a critical role in ensuring the smooth operation of our cargo services. This is an exciting opportunity to join a progressive crew that is dedicated to making a positive impact on our customers' experiences.
Job Summary
We are seeking an experienced and customer-focused Cargo Agent to join our team. As a Cargo Agent, you will be responsible for handling cargo and mail shipments, ensuring timely delivery, and providing exceptional customer service. This is a remote customer service role that requires a high level of professionalism, attention to detail, and ability to work in a fast-paced environment.
Key Responsibilities
- Adequately operate floor support equipment, including tugs, forklifts, and tow tractors.
- Be flexible with work shifts, including weekends and holidays.
- Work in inclement weather conditions.
- Practice safety-conscious behaviors in all operational procedures and tactics while meeting time constraints.
- Correctly load, unload, and deliver mail and cargo to and from planes, ensuring on-time shipments.
- Protect cargo and mail from damage, loss, and climate-related issues.
- Properly drive and operate floor systems, including tugs, forklifts, and tow tractors, in areas of congestion.
- Repeatedly carry and load shipments onto carts and ensure each shipment reaches its destination.
- Operate scanners and computers to ensure mail and cargo are routed correctly to the destination.
- Practice safety-aware behaviors in all operational approaches and techniques.
Benefits and Perks
At Delta Airlines, we offer a comprehensive benefits package that includes:
- Aggressive compensation, performance incentives, industry-leading profit sharing, and 401(k) with generous direct contribution and company matching.
- Paid time off, including holidays, vacations, and paid personal time.
- Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits.
- Wellness programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and your family, free financial coaching, and extensive resources for mental health counseling.
- Domestic and international (standby) flight privileges for employees and eligible family members.
- Professional development programs to help you achieve your long-term career goals.
- Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, including vehicle and resort rentals and vehicle/owners/pet insurances.
What You Need to Succeed (Minimal Qualifications)
To be considered for this role, you must:
- Demonstrate a commitment to confidentiality when handling personal information.
- Embrace diversity, equity, and inclusion, and be able to work with people from various backgrounds and perspectives.
- Consistently prioritize safety and security, both for yourself and others.
- Hold a high school diploma, GED, or equivalent.
- Be at least 18 years old.
- Have a valid driver's license.
- Be able to drive and safely operate a forklift, baggage tug, and tow tractor.
- Have excellent oral and written communication skills and be able to understand precise job instructions.
- Project a professional image.
- Have basic computer skills.
- Be able to correctly complete applicable training instructions.
- Be willing to work a fixed and/or rotating schedule, including afternoons, evenings, weekends, and holidays, in all weather conditions.
- Be able to work in various climates, both inside and outside the warehouse.
- Pass a post-offer pre-employment drug test.
- Pass a physical ability test (PAT). Click here to watch a video explaining the PAT and to help you prepare.
- Be able to obtain and maintain an airport badge with a customs seal.
- Pass an in-depth post-offer pre-employment background check, including fingerprinting and a criminal records check, as required by federal law.
- Be legally authorized to work in the US.
- Be willing to wear required agency-authorized personal protective equipment (PPE), including but not limited to: hearing protection, safety-toe shoes, protective headwear (bump cap or hard hat), and high-visibility safety apparel.
- Where required by law, have obtained or be willing to obtain the COVID-19 vaccine by the date of hire to be considered for a U.S.-based position, if not currently employed by Delta Air Lines, Inc.
Career Growth Opportunities and Learning Benefits
At Delta Airlines, we are committed to helping our employees grow and develop their careers. We offer a range of training programs, mentorship opportunities, and professional development resources to help you achieve your long-term career goals. As a Cargo Agent, you will have the opportunity to work with a diverse team of professionals, learn new skills, and take on additional responsibilities as you grow in your role.
Work Environment and Company Culture
As a remote customer service representative, you will work in a fast-paced environment that requires attention to detail, excellent communication skills, and a commitment to customer satisfaction. Our company culture is rooted in a shared dedication to living our values – Honesty, Integrity, Respect, Perseverance, and Servant Leadership – every day, in everything we do. We are a diverse and inclusive organization that values and celebrates the unique perspectives and experiences of our employees.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
* Aggressive compensation and performance incentives
* Industry-leading profit sharing and 401(k) with generous direct contribution and company matching
* Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits
* Paid time off, including holidays, vacations, and paid personal time
* Domestic and international (standby) flight privileges for employees and eligible family members
* Professional development programs to help you achieve your long-term career goals
* Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks
Conclusion
If you are a customer-focused and detail-oriented individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Cargo Agent at Delta Airlines, you will have the chance to work with a dynamic team, learn new skills, and take on additional responsibilities as you grow in your role. We offer a comprehensive benefits package, competitive compensation, and a supportive work environment that values and celebrates the unique perspectives and experiences of our employees. Apply now to join our team and take the first step towards a rewarding career in customer service!
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