Welcome to blithequark
At blithequark, we are revolutionizing the way businesses operate across borders by providing a seamless and efficient global financial platform. Our mission is to empower underserved businesses to thrive in the rising global economy by removing the complexities associated with international transactions, compliance, and workforce management. With a community of over 2,500 colleagues worldwide, we serve customers and partners in over 190 countries and territories, fostering a culture of inclusivity, diversity, and innovation.
About the Role
We are seeking an exceptional Customer Success Manager to join our team in New York, working in a hybrid full-time capacity. As a trusted advisor to our clients, you will play a pivotal role in ensuring they receive outstanding service, achieve their objectives, and experience growth with blithequark. If you are passionate about building strong client relationships, solving complex problems, and contributing to the success of businesses in the global employment space, this role is tailored for you.
Key Responsibilities
- Own and nurture client relationships post-onboarding, serving as the primary strategic point of contact in collaboration with a Customer Experience Manager.
- Drive client retention and satisfaction by ensuring customers derive measurable value from our Employer of Record (EOR) solutions and other services.
- Consult on workforce expansion strategies, guiding clients through compliance, payroll, and HR best practices in various countries to facilitate their global growth.
- Proactively identify opportunities for upselling or cross-selling additional services that align with clients' evolving needs and goals.
- Monitor account health and address potential risks before they become issues, ensuring timely and effective solutions.
- Act as the voice of the customer by sharing actionable client insights to sharpen strategy and enhance internal processes, contributing to the continuous improvement of blithequark's services.
- Collaborate cross-functionally with onboarding, payroll, compliance, HR Operations, and legal teams to ensure seamless operations and a cohesive client experience.
- Maintain accurate and up-to-date client records in our CRM system (such as Notion or Salesforce) and provide timely updates on account status to relevant stakeholders.
- Lead regular business reviews with clients to align objectives, share performance insights, and discuss future growth strategies.
Who You Are
- A seasoned professional with 4+ years of experience in Account Management, Business Development, or Client Service within HR Tech, Fintech, SaaS, or global employment solutions.
- A solid understanding of EOR services, payroll, compliance, and HR processes, with the ability to navigate complex regulatory environments.
- A Bachelor’s degree or equivalent experience, with a strong educational foundation in a relevant field such as business, finance, or international relations.
- Excellent written and verbal communication skills, with the ability to articulate complex ideas, negotiate, and build strong relationships with clients and internal stakeholders.
- A proven track record of meeting and exceeding retention and growth targets, with a strong focus on client satisfaction and revenue expansion.
- Ability to problem-solve complex, multi-stakeholder situations, thinking critically and creatively to find solutions that meet clients' needs and align with blithequark's goals.
- Comfort in a fast-paced, high-growth environment with changing priorities, demonstrating adaptability, resilience, and a growth mindset.
- Strong organizational skills with meticulous attention to detail, able to manage multiple accounts and projects simultaneously while maintaining high standards of quality and service.
What We Offer
At blithequark, we are committed to providing a comprehensive and competitive compensation package, along with a range of benefits and perks designed to support your well-being, growth, and success. These include:
- Discounted medical, dental, and vision insurance, with coverage starting from Day 1, along with Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
- 401K with employer match, enabling you to plan for your future financial security.
- Employee Stock Purchase Plan (ESPP), offering the opportunity to own a part of blithequark and share in our success.
- Fitness/Wellness reimbursement, supporting your physical and mental health through fitness activities, wellness programs, or related expenses.
- Generous Paid Time Off (PTO), paid holidays, and parental leave, allowing you to recharge, spend time with loved ones, and balance your work and personal life.
- Learning and development opportunities, including training programs, workshops, and conferences, to enhance your skills, knowledge, and career prospects.
- Flexible work-from-home schedule, providing the autonomy to manage your work environment and schedule in a way that suits your needs and productivity style.
- Volunteer activities and community engagement opportunities, encouraging you to give back, make a positive impact, and be part of blithequark's social responsibility initiatives.
- A fun and supportive office culture, with a strong emphasis on teamwork, recognition, and celebration of achievements and milestones.
Our Culture and Values
At blithequark, we pride ourselves on our unique culture and set of values that guide everything we do. We believe in:
- Acting as our customer’s partner on the inside, learning what they need, and creating solutions that help them succeed.
- Embracing a mindset of "Do it. Own it." – being fearlessly accountable in everything we do, from the smallest task to the largest project.
- Continuously improving, always striving for a higher standard than our last, and pushing the boundaries of innovation and excellence.
- Building each other up, helping each other grow, both as professionals and as people, in a culture of mutual respect, empathy, and support.
Join Us
If you are excited about the opportunity to join a dynamic, inclusive, and fast-growing company that is making a real difference in the lives of businesses and individuals around the world, we encourage you to apply for this role. At blithequark, we are committed to diversity, equity, and inclusion, and we welcome applications from qualified candidates of all backgrounds. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.
Apply today and become part of a team that is shaping the future of global financial solutions and making a lasting impact on the world of business.
Apply Now