Business Support Associate

Join Capstone Mechanical as a Business Support Associate (BSA)  Location: Remote (Must reside in our service territory: ME, NH, VT, MA, NY, CT, RI, NJ, PA, DE, MD, VA, WV, OH, TN, NC, SC)  Schedule: Full-Time | Monday–Friday (On-call rotation with additional stipend)   Looking to grow your career in a team that values support, collaboration, and development?  At Capstone Mechanical, we believe that empowered team members create exceptional customer experiences. If you're looking for a company where you can thrive professionally, make a meaningful impact, and support your team’s success, this may be the perfect fit for you.  We’re currently seeking a Business Support Associate (BSA) to join our growing remote team. This is a great opportunity for someone who is customer-focused, mission-minded, is dedicated to making a positive impact through exhibiting strong leadership qualities and is ready to contribute to both the internal team and client success.  About Capstone Mechanical  Since 2011, Capstone has delivered exceptional commercial HVAC/R service, maintenance, and installation to some of the nation’s top brands like Starbucks, Best Buy, and Dick’s Sporting Goods. Our mission is to build meaningful relationships—with our customers and with each other—by operating with care, transparency, and excellence.  Why You’ll Love Working with Us  - Great Place to Work® Certified  - Culture rooted in trust, transparency, and growth  - Remote flexibility with collaborative team support  - Direct contribution to business results and team performance  What You’ll Accomplish  As a Business Support Associate, you will play a critical role in ensuring smooth operations and excellent customer service. Your day-to-day responsibilities will include:  - Provide informal leadership within the team by sharing best practices, identifying areas for growth, helping team members expand their existing skills, and helping resolve challenges - Take ownership of initiatives that impact cross-functional performance and present recommendations to senior leadership - Demonstrate initiative in improving workflows, influencing decisions, and supporting team accountability - Demonstrate the ability to make a positive impact on both team members and customers by fostering collaboration and problem-solving skills - Coordinating communication between customers, technicians, and team members  - Preparing accurate quotes and processing invoices  - Analyzing and presenting operational results to support decision-making  - Using technology to drive communication, efficiency, and cost savings  - Supporting customer inquiries and updating records accordingly  - Participating in special projects aligned with your strengths and development goals  What We’re Looking For  You may be a great fit if you are:  - Customer-Focused – You care about delivering a great experience  - Team-Oriented – You thrive when supporting and collaborating with others  - Organized & Detail-Oriented – You manage time well and stay on top of tasks  - Flexible & Proactive – You can juggle priorities and spot opportunities for improvement  - Leadership Potential – You've had experience leading teams and mentoring peers, and you're eager to continue to develop your leadership skills - Strategic Thinker – You can step back and see the bigger picture and understand how day-to-day actions connect to company goals Influencer – You have strong communication skills that allow you to build trust, foster collaboration, and gain buy-in from others Basic Requirements:  - Bachelor’s degree preferred  - 2–4 years of experience in customer service, administration, or a related field  - Prior experience leading a team or taking on leadership responsibilities in a project or department - Can demonstrate ability to coach, mentor, or support growth of others - Proficiency with Microsoft Office Suite  - Ability to thrive in a remote work environment    Future Growth Opportunities This role is designed as a foundational opportunity within Capstone. High-performing Business Support Associates often advance into leadership positions, where you will lead teams, drive customer relationships, and shape business strategies. We're seeking candidates with the ambition and leadership qualities to potentially grow into these future opportunities. Our Benefits & Perks  - Annual Salary Starting at $65,000 (commensurate with experience)  - Remote Work Flexibility  - PTO, Holidays, and Parental Leave  - Health, Dental, and Vision Insurance  - Wellness Program with premium discounts  - 100% Company-paid Short & Long-Term Disability + $25K Life Insurance  - Additional Life Insurance Options for employee, spouse, and children  - 401(k) with 3% Employer Contribution  - Bi-Annual Bonus Program  - Free Financial Advising  - Employee Assistance Program for mental, financial, and legal support  - Personal and Professional Development Opportunities    Ready to build your career with a company that invests in you?  Apply today and be part of something meaningful.    WE ARE AN EQUAL OPPORTUNITY EMPLOYER   Capstone Mechanical is an equal employment opportunity employer. We comply with all applicable federal, state, and local laws in providing our employees and applicants with equal opportunity. Our decisions and criteria governing the employment relationship with all employees are non-discriminatory and are based on job requirements and an individual’s skills and experience without regard to race, creed, color, gender (including pregnancy), religion, age, sexual orientation, marital status, national origin, veteran status, disability, gender identity or expression, or any other status protected by state or federal law. It is our intent that such factors shall not be a consideration for any of the following: employment, retention, promotion, recruitment or recruitment advertisement, rates of pay or other forms of compensation, administration of benefits, selection for job or management training, and demotion or separation. All matters related to employment are based upon the ability to perform the job, plus dependability and reliability once hired.