At arenaflex, we're a dynamic, rapidly growing company that's passionate about innovation, teamwork, and initiative. Our mission is to make a meaningful impact in the lives of our customers every day, and we're looking for a highly motivated Customer Service Representative to join our Italian office for a maternity cover. This exciting opportunity will allow you to provide front-line support for customer inquiries, play a key role in supporting sales operations, and be part of a well-established and fast-growing international company.
**About arenaflex**
arenaflex is a leading company in the industry, dedicated to providing innovative solutions that save lives every day. Our company culture is built on the values of innovation, teamwork, and initiative, and we're committed to creating a work environment that's inclusive, supportive, and inspiring. We're proud to be a well-established and fast-growing international company, and we're excited to welcome talented individuals like you to our team.
**What's In It For You**
At arenaflex, we believe in taking care of our employees and providing a comprehensive benefits package that supports their well-being and career growth. Here are some of the benefits you can expect:
* **Stay Active**: Enjoy an annual fitness subsidy to support your healthy lifestyle.
* **Support & Well-Being**: Benefit from our comprehensive Employee Assistance Program, providing guidance and support in times of need.
* **Family First**: Receive two weeks of paid Family Care Leave to support a sick family member or in the case of bereavement.
* **Vacation Time**: In addition to your regular vacation days, enjoy paid time off on December 24th and 31st.
* **Smart Spending**: Enjoy up to €1,000 annually in Edenred/Welfare vouchers, funded by the company, to use at a variety of retailers.
* **Daily Meals Covered**: Receive an €8 meal voucher for every working day, ensuring you stay energized throughout the day.
* **A Team That Inspires**: Work alongside a diverse, open-minded, and supportive team that encourages personal and professional growth.
* **Boost Your Investments**: Take part in our Employee Stock Purchase Program and enjoy 15% cashback on your investments.
* **Accident Insurance**: Stay protected with comprehensive accident insurance during all business trips.
**Main Responsibilities**
As a Customer Service Representative at arenaflex, you'll be responsible for:
* Responding to customer inquiries by processing orders accurately, efficiently, and with a customer-centric approach
* Utilizing company systems and processes (SAP) to enter sales orders, contovisione orders, and consignment replacements – ensuring inventory availability and setting up customized defaults tailored to each customer's needs
* Processing Returned Merchandise Authorizations (RMAs) in alignment with company procedures, prioritizing timely and transparent communication
* Registering, tracking, and following up on customer complaints, acting as a reliable partner in finding solutions
* Building and maintaining strong, trust-based customer relationships through excellent service and proactive support
* Managing the Travel Stock program, ensuring full compliance with the Quality System and seamless coordination across teams
* Maintaining and updating customer databases with care and precision, supporting data integrity and process efficiency
**What We're Looking For**
We're seeking a highly motivated and experienced Customer Service Representative to join our team. Here are the essential qualifications and skills we're looking for:
* **Bachelor's degree in Business, Marketing, or a related field**: Preferred, but an equivalent combination of education and relevant experience will also be considered
* **Minimum of 2 years' experience in Customer Service, Sales, or another customer-focused role**: We're looking for someone with a proven track record of delivering excellent customer service and building strong relationships with customers
* **Strong oral and written communication skills**: You'll need to be able to build positive customer relationships, especially over the phone, and communicate effectively with colleagues and management
* **Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)**: You'll need to be proficient in Microsoft Office and have experience with SAP or other ERP systems
* **Advanced written and spoken English**: As we require fluently English skills and the process will involve English speaking colleagues, we're looking for someone who is fluent in English and can communicate effectively with our international team
**Why Join arenaflex?**
At arenaflex, we value your skills and qualifications above all else. We welcome candidates of any gender, ethnicity, religion, sexual orientation, or age. If you're skilled and a good match for our culture of collaboration, we want you on our team. We're committed to creating a work environment that's inclusive, supportive, and inspiring, and we're excited to welcome talented individuals like you to our team.
**How to Apply**
If you're passionate about delivering exceptional customer service and building strong relationships with customers, we'd love to hear from you. Please submit your CV in English, and we'll be in touch to discuss your application.