About the Company
TELUS International is a leading customer experience innovator that designs, builds and delivers next-generation solutions, including digital CX, AI and content moderation, for global and disruptive brands. Our more than 75,000 team members around the globe are passionate about putting customers first. We are committed to fostering a diverse, inclusive, and supportive work environment where every team member can thrive and make an impact in the digital world.
Job Description
Are you passionate about online safety and eager to start a career in the digital space? TELUS International is looking for dedicated and detail-oriented individuals to join our team as Remote Content Moderators. This is an excellent entry-level opportunity for those seeking a fulfilling role in content moderation, with comprehensive paid training provided to ensure your success. This position is 100% remote, allowing you to work from the comfort of your home anywhere in Canada. As a Content Moderator, you will play a crucial role in maintaining a safe and positive online environment for users by reviewing user-generated content across various platforms, ensuring compliance with community guidelines and policies. This role requires a strong sense of responsibility, excellent judgment, and the ability to handle sensitive material with professionalism.
Key Responsibilities
• Review and moderate user-generated content (images, videos, text, audio) according to established community guidelines and terms of service.
• Identify and escalate content that violates policies, including hate speech, misinformation, graphic violence, and other prohibited material.
• Maintain a high level of accuracy and efficiency in content review.
• Collaborate with team members and supervisors to ensure consistency in moderation decisions.
• Participate in ongoing training sessions to stay updated on policy changes and platform updates.
• Contribute to a positive team environment and uphold company values.
Required Skills
• Excellent command of the English language, both written and verbal.
• Strong critical thinking and decision-making abilities.
• High level of attention to detail and accuracy.
• Ability to work independently and manage time effectively in a remote setting.
• Comfortable reviewing potentially sensitive and graphic content.
• Proficiency with basic computer applications and internet navigation.
• Must have a reliable high-speed internet connection and a dedicated quiet workspace.
Preferred Qualifications
• Previous experience in a customer service, administrative, or data entry role.
• Familiarity with online content policies and community guidelines.
• A keen interest in digital safety and online community management.
• Ability to adapt to fast-paced environments and evolving guidelines.
Perks & Benefits
• Comprehensive paid training program designed for beginners.
• Competitive annual salary and performance-based incentives.
• Full-time remote work flexibility from anywhere in Canada.
• Health, dental, and vision insurance coverage.
• Paid time off and holiday pay.
• Opportunities for career growth and professional development within a global company.
• Employee assistance programs and wellness resources.
• A supportive and inclusive team culture.
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