Join arenaflex, a leading provider of break time solutions, and be part of a dynamic team that's transforming the industry. As an Experienced Customer Service Manager – Coffee Services, you'll play a vital role in driving customer satisfaction, loyalty, and revenue growth. If you're passionate about delivering world-class service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you.
**About arenaflex**
arenaflex brings break time to everyone by combining food, service, and experience backed by industry-leading technology. Our solutions include markets, office coffee and snacks, unattended retail, and culinary. We're committed to creating a better workplace and connecting employees through our innovative products and services. Our people are at the heart of everything we do, and we're looking for talented individuals like you to join our team.
**Job Summary**
As an Experienced Customer Service Manager – Coffee Services, you'll be responsible for driving customer satisfaction, loyalty, and revenue growth. You'll work closely with our branches, clients, and internal teams to ensure seamless execution of our coffee services. Your primary focus will be on site visits, client retention, and developing account-level incremental sales plans to increase profitability.
**Key Responsibilities**
* Conduct site visits to ensure customer satisfaction and identify opportunities for growth
* Assist branches with grand openings and provide support during the onboarding process
* Ensure compliance with local and national account standards, review corporate compliance reporting, and develop action plans to improve SSS/control V-9 (food waste, o/s, etc.)
* Develop and implement account-level incremental sales plans with local management to increase profitability (Owners Business Plan)
* Coordinate efforts to improve customer retention and client experience at the point of sale
* Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
* Drive compliance to merchandising standards and assess performance by location through audit reports (Quarterly District Evaluations)
* Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment
**Preferred Qualifications**
* A Bachelor's degree is preferred; two-year College degree or the equivalent combination of education and experience is acceptable
* 3 years of driving experience required
* Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record
* Preferred 1-2 years' experience in a customer service position, or a minimum of 1 year of related experience
* Route management, retail, and merchandising experience is preferred
* Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.)
* Coffee/refreshment industry experience preferred
* Excellent communication skills required
* Must be able to travel to client sites
* Must be passionate about providing world-class service to our clients and customers
* Must be able to lift 50 lbs. on a consistent basis
**Skills and Competencies**
* Strong customer service and problem-solving skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Excellent communication and interpersonal skills
* Strong analytical and problem-solving skills
* Ability to work independently and as part of a team
* Strong attention to detail and organizational skills
* Ability to adapt to changing priorities and deadlines
* Strong leadership and coaching skills
**Career Growth Opportunities and Learning Benefits**
* arenaflex offers a comprehensive training program to help you develop your skills and advance your career
* Opportunities for professional growth and development in a dynamic and innovative company
* Collaborative and supportive work environment with a team of experienced professionals
* Access to industry-leading technology and tools to help you succeed
* Opportunities for career advancement and leadership development
**Work Environment and Company Culture**
* arenaflex is a fast-paced and dynamic company that values innovation, teamwork, and customer satisfaction
* Our company culture is built on a foundation of respect, integrity, and open communication
* We offer a comprehensive benefits package, including medical, dental, vision, life insurance, disability insurance, and retirement plan
* arenaflex is an equal opportunity employer and welcomes applications from diverse candidates
**Compensation, Perks, and Benefits**
* Competitive salary and bonus structure
* Comprehensive benefits package, including medical, dental, vision, life insurance, disability insurance, and retirement plan
* Paid time off and holiday time off
* Associate shopping program and health and wellness programs
* Discount marketplace and identity theft protection
* Pet insurance and commuter benefits
* Employee assistance program and flexible spending accounts (FSAs)
* Paid parental leave and personal leave
**How to Apply**
If you're passionate about delivering world-class service and have a knack for problem-solving, we want to hear from you. Apply today to join arenaflex, a leading provider of break time solutions, and be part of a dynamic team that's transforming the industry.
Apply Now
**Disclaimer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
Apply Now